Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5712490/

Work experience

Support Consultant / Team Lead

from 02.2021 to now (5 years 8 months)
under NDA, Lviv (Consulting, accounting and auditing)

− Providing support to clients as well as members of the team.
− QC and performance of the teammates and their tasks.
− Managing other platforms such as, Stripe, PayPal, Zoom Shifts,
Bamboo HR and internal CRM system.
− Performing the respective
training for the new teammates and
evaluating their performance. − Constantly improving and
innovating the product quality for our clients satisfaction.

Sales Development Representative

from 09.2019 to 01.2021 (1 year 5 months)
Enestech Sofware, Kyiv (IT)

− Qualifying new leads, perform and set demo presentations of the
software
− Explaining every feature of the
software (gaming) and benefits that it can bring to their E sports center
− Following up and responding to emails
− Social Media Management − Managing little tasks as
translations, correction, etc.

Activity Leader

from 09.2018 to 05.2019 (9 months)
EF International, Vancouver (Education and science)

•managing intakes of the new students
•scheduling weekly activities for the school.
•performing outdoors and indoors activities with the students
•dealing with students inquiries

Sales Representative/ Team Leader

from 09.2017 to 02.2018 (6 months)
ACCEDO, Bucaramanga (Consulting, accounting and auditing)

•Supporting different activities depending on the campaign
•Supervising performance of the team
•Weekly review of other members achievements and inquiries, confirming updates and policies

Guest Services and Front Desk Assistant

from 05.2017 to 08.2017 (4 months)
The Baseball Hotel, Richfield Springs (Hotel and restaurant industry)

•Assistance with guests requests
•Coordination of all front desk activities including taking calls and reservations, managing the staff
•Management of guest service staff
•Interacting with top-managers and coworkers

English teacher

from 02.2017 to 02.2018 (1 year)
Praxis academy, Bucaramanga (Education and science)

• Plan and implement educational activities and events.
• Prepare and distribute periodic progress reports and semester report cards.
• Evaluate and document students’ progress.
• Allocate and grade homework, assignments, and tests.
• Deliver personalized instruction to each student by encouraging interactive learning.

Sales Representative

from 06.2016 to 01.2017 (8 months)
ACCEDO, Bucaramanga (Consulting, accounting and auditing)

•Marketing and selling multiple products marketed by our clients.
•Working with monthly targets
•Verifying information
•Determining customers eligibility by checking their information

Human Resources Assistant

from 04.2015 to 05.2016 (1 year 2 months)
TESINT S.A., Bucaramanga (Recruiting and HR)

•Managing payrolls and work schedules
•Going through job applications
•Looking for potential workers
•Sorting out the eligible candidates

Education

British Columbia Institute of Technology

Human Resources Management, Vancouver
Unfinished higher, from 2019 to 2019 (less than 1 year)

Tamwood College

Hospitality, Vancouver
Specialized secondary, from 2018 to 2019 (1 year)

Universidad Cooperativa de Colombia

English and Spanish Languages, Bucaramanga
Higher, from 2015 to 2017 (2 years)

Unidades Tecnologicas de Santander

Electromechanics, Bucaramanga
Higher, from 2010 to 2014 (4 years)

Knowledge and skills

• MS Office
• Slack
• Stripe
• Pipedrive
• HubSpot
• Management of CRM

Language proficiencies

• Spanish — fluent
• English — fluent