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Work experience

Security Officer

from 07.2020 to now (5 years 1 month)
MANO Security, Limassol (Security area)

Undertaking regular security inspections of the ship to ensure that appropriate security measures are maintained;
Maintaining and supervising, the implementation of the Ship Security Plan, and monitoring, the continuing relevance and effectiveness of the Plan, including the undertaking of internal audits and any amendments to the Plan;
Reporting to the Company Security Officer any deficiencies and non-conformities identified during internal audits, periodic reviews, security inspections and verifications of compliance, and implementing any corrective actions;
Enhancing security awareness and vigilance on board;
Reporting all security incidents and completing SEMS forms;
Coordinating implementation of the Ship Security Plan with the Company Security Officer and the relevant Port Facility Security Officer;
Ensuring that any security equipment is properly operated, tested, calibrated, and maintained.i

Security Officer

from 11.2019 to 04.2020 (5 months)
MANO Security, Limassol (Security area)

Undertaking regular security inspections of the ship to ensure that appropriate security measures are maintained;
Maintaining and supervising, the implementation of the Ship Security Plan, and monitoring, the continuing relevance and effectiveness of the Plan, including the undertaking of internal audits and any amendments to the Plan;
Reporting to the Company Security Officer any deficiencies and non-conformities identified during internal audits, periodic reviews, security inspections and verifications of compliance, and implementing any corrective actions;
Enhancing security awareness and vigilance on board;
Reporting all security incidents and completing SEMS forms;
Coordinating implementation of the Ship Security Plan with the Company Security Officer and the relevant Port Facility Security Officer;
Ensuring that any security equipment is properly operated, tested, calibrated, and maintained.

Администратор рецепции

from 06.2019 to 10.2019 (4 months)
Яхта " Минерва", Афины (Чартер)

1.To deliver an efficient service to all guests in a friendly and professional manner, at all times and display excellent customer service and awareness.
Ensure the reception is kept in a professional and appealing manner and in a way that provides efficient service.
Liaise with all areas of the operation in the relaying of information, taking personal responsibility when on shift.
To be self-motivated to learn and improve personal knowledge to the benefit of the guests.
To ensure that all information is kept up to date when on shift as not to inconvenience guests
Develop positive working relationships within all the teams
Demonstrate an excellent overall knowledge and understanding of Neilson products and proactively cross sell our holidays to Neilson guests.
To carry out other duties that helps with the smooth running of the overseas operations as directed by a member of the management team.
By the end of the contract I got great evaluation.

Receptionist, reservation manager, FOM

from 10.2018 to 06.2019 (8 months)
"California" hotel, Одесса (Отельный)

Dealing with online systems of booking, as Booking.com, Expedia, Metglobal, Odigeo, Tripadvisor etc.Handling of correspondences, sorting - out letters; Reviewing reservations booked daily, Reviewing arrival report daily, Reviewing no-show and cancelled reservations and processes charges, Responsible for work schedule, Responsible for maintaining a Neat and Orderly position at all times. Participating in the selection of front office personnel, Schedules the front office staff, Resolving guest problems quickly, efficiently, and courteously, Reviewing and completing credit limit report, Wearing the proper uniform at all times, Ensuring implementation of all hotel policies, Reviewing Front office log book and Guest feedback forms on a daily basis, Answering all the feedbacks on any source, Performing other duties as requested by management.

Администратор рецепции

from 10.2017 to 06.2018 (8 months)
Cruise ship "Marella Discovery", Мальта (Круиз)

Main focus of position is the efficient operation of the Reception desk, ensuring that passengers are handled in a polite and friendly manner. In general it includes maintaining of log book, creating AVOs for the maintenance problems in pax cabins, issuing replacement swipe cards and cabin keys, assisting passengers with their accounts, accepting deposits, payments and issuing refunds of remaining balances, registering credit cards for passengers for account payment, assisting passengers with keys for safety deposit boxes, postage stamps and placing charges on the onboard account, answering phone calls, performing side duties, as embarkation box, requisition, rack filler etc., participating in Safety drills according to instructions. Secondly, ability to lead and make decisions, ability to perform under pressure, ability to work with international team, good administrative skills, very good oral and written communication.
By the end of the contract I got great evaluation.

Администратор рецепции

from 12.2016 to 10.2017 (10 months)
Hotel "Bristol", Одесса (Отельный)

Check in and check out, submitting all the information about the hotel and city, choosing and changing rooms according to the guests' needs, handing out keys, taking payments and preparing bills, dealing with special requests, dealing with complaints, taking and passing on messages, handling foreign exchange, contacting necessary staff to solve guests' concerns, problems etc., being sure that guests' concerns are handled in friendly manner, making reports, maintaining front desk, operating computer programs and multi line phone systems, cooperating with all departments in the hotel.

Translator

from 05.2016 to 06.2016 (1 month)
Mediaholding 100 %, Одесса (Media)

Translating of children's books and school textbooks, looking for the information about Ukrainian people who accomplished incredible things and making articles about it.

Education

ОНУ им. И.И.Мечникова

РГФ, Одесса
Unfinished higher, from 2012 to 2016 (3 years 8 months)

Completed the full course of Odesa I. I. Mechnikov National University and obtained bachelor's degree in the field of study " Philology".

Language proficiencies

English — advanced