Irina

Irina Martynova
LOGISTICS & CUSTOMER SERVICE SPECIALIST

Profile
Logistics and customer service specialist with 9 years of experience
in multimodal transportation. Skilled in delivery coordination, client
and supplier communication, route optimization, and cargo
management. Focused on high-quality customer service,
operational efficiency, and long-term client relationships.
CONTACT
+38939312177(Viber, Work Experience
Telegram)
Operation & Customer Service October 2025 – January 2026
[open contact info](look above in the "contact info" section) Porta Maris Logistics
Organization of multimodal export shipments from Ukraine to
Odesa, Ukraine
various destinations
Date of Birth: December 14, 1994 Coordination with ports, shipping lines, and terminals
Date of Birth: December 14, 1994 Full control of shipments from booking to departure
Ongoing communication with international clients and partners
Skills Monitoring export documentation and shipment schedules

Professional Skills:
Knowledge of Incoterms Logistics Dispatcher April 2022 –September 2022
Import Transit Service
Experience working with
Organization of inland transportation of liquid cargo (Balkans,
carriers and customs Turkey)
Coordinating shipments with factories and overseeing
agents
transportation until final delivery
Logistics cost calculation Communication with clients and operational partners
Management of truck shipments across Poland, Turkey, Romania,
Proficient in CRM systems,
Bulgaria
Microsoft Excel, Word Operating fleet of container trucks and selecting optimal routes and
orders
Soft Skills:
Client-oriented and stress-
Customer Service April 2017 – November 2022
resistant
Inter Trans Logistics
Strong problem-solving
Handling the main flow of import shipments (FTL / LCL, multimodal)
skills in logistics End-to-end customer support throughout the transportation
process
Multitasking and time
Coordination with carriers, agents, and customs brokers
management Client support on customs-related questions and shipment
documentation
Freight rate calculation and preparation of commercial offers
Languages Cooperation with shipping lines and international freight forwarders
Invoicing and control of accounts receivable
Ukrainian – Native
English – B1–B2 (attending
weekly individual lessons) EDUCATION
2012 - 2018
Odesa National Maritime University
Specialist Degree in Transport Technologies and Systems