Contact information

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Work experience

Customer support representative

from 10.2025 to now (11 months)

• Multilingual support via live chat and email
• Troubleshooting platform-related issues and escalating bugs
• Help Center management and customer satisfaction metrics
• Daily work with MongoDB, GBQ, Swagger, Jira, Zendesk, Slack, Confluence, Tableau, Google Sheets

Викладач іспанської

from 02.2024 to 10.2025 (1 year 9 months)
Spot, school, Київ (Освіта, наука)

Проведення уроків онлайн, робота з Miro, підручниками рівнів А1-В2, іграми, відео.

Продавец-консультант

from 03.2021 to 05.2021 (3 months)
Bershka, Kyiv (Real estate)

Офіціант

from 03.2020 to 02.2021 (1 year)
Сільпо, Kyiv (Retail)

Education

НМУ ім. Богомольця

Медицина, Киев
Higher, from 2017 to 2023 (6 years)

Language proficiencies

• Spanish — above average
• English — above average
• Ukrainian — fluent