Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5747683/

Work experience

Customer support representative

from 04.2024 to now (1 year 10 months)
Mack's moving company, Remote (Telecommunications and networking)

Taking incoming calls from customer
Taking inventory from customers
Booking customers
inputting customers information into the CRM(Smart moving and others
calling incoming leads
Giving quotes to customers about their moves
closing Deals.

Customer support representative- Remote

from 01.2024 to 05.2024 (5 months)
Manhattan Dental Spa, New York City (Medicine, pharmacy)

Supporting patients on their dental journey via text, phone and live chat.
Scheduling dental appointments for patients
Managing patients in CRM.
Understanding patient needs and offering other services based on those needs
Creating predefined reports to update clients.
Come up with solutions in order to meet Clients satisfaction

Virtual assistant(Remote)

from 02.2023 to 11.2023 (10 months)
Eight Turn Crepe, new york (Hotel and restaurant industry)

Managing schedules, correspondence, and communications of key executives
Drafting letters and documents, and collecting and analyzing information
Planning and scheduling meetings, conferences, teleconferences, and travel
Reading, researching, and routing correspondence
Handling phones, mail, filing, and general office management
Responding to customers via email,phone calls and chatbox who want to buy the companies franchiese

Sales Manager (Remote)

from 07.2022 to 05.2024 (1 year 11 months)
American International Logistics Inc, Haslet Texas, USA (Auto business and auto service)

Quoting leads
Calling, texting and email quotes to customers
Call missed calls, answer messages
Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents.
Posting of customers orders on the national Load board (Central Dispatch) and searching for carriers(drivers) for customers.
Reposting orders on national load board
Raising of customers to get a good deposit for the company
Dispatching of orders on CD
following up with drivers to make sure the car is picked up at the exact pickup address
Tracking customers' cars and providing updates to customers.
Updating customer information on the CRM system.
Following up with the billing department to make sure the customer's card has been charged after pickup.
working with trailers like Car hauler, flatbed, Enclosed trailers , Vans e.t.c
And other responsibilities as assigned by my supervisor.

Customer support representative (Remote)

from 04.2021 to 05.2022 (1 year 2 months)
orthodontics experts, USA (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces
Providing information about pricing
solving all customers related problems

Sales coordinator

from 01.2019 to 02.2021 (2 years 2 months)
Seedex Exchange and Logistics, Kyiv (Transportation and logistics)

Taking inbound calls of potential clients/customers
Convincing potential customers to use our service
Proactively process all sales requests received through lead generation and other campaigns
Developing and converting leads into new opportunities
maintaining information about leads and customers in the CRM system at all stages of communication and with a constant assessment of the status of goal achievement.
Identifying new Sales opportunities to generate greater value for the company.
Handling and resolving customer complaints
Making data-informed decisions to drive performance and resource allocation
Developing and maintaining relationships with key clients

Operations manager

from 08.2013 to 04.2016 (2 years 9 months)
PEATBON NIGERIA LTD, EKET (Mining industry)

Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Education

mykolas Romeries University

Cyber Security Management, vilnius
Higher, from 2021 to 2023 (2 years)

University

Administrative Management, kiev
Higher, from 2016 to 2019 (3 years)

Dayspring Comprehensive College

Eket
Secondary, from 2007 to 2013 (6 years)

West African Senior School Certificate

Knowledge and skills

• AnyDesk
• Canva
• CRM
• HubSpot
• Management skills
• MS Office
• QuickBooks
• Microsoft skill
• Information Management System
• Customer Relations
• Sales
• Research and data collection
• The Bat!
• Conducting negotiations
• Ability to work in multitasking mode
• Attentiveness

Language proficiencies

English — fluent

References

Major Akwaowo

Major Akwaowo

Business Development Consultant, Enterprise Development Centre-Pan Atlantic University

Additional information

A confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers which has resulted in fast-track advancement to more senior positions. One with a knack for excellence, and great experience in business development, Customer Relations and sales . One with the ability to work individually and as/in a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure.