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Customer support representative
Considering positions:
Customer support representative, Sales manager, Educational Sales Representative, Client manager, Logistics manager, Sales director, Sales representative, Sales coordinator, Pharmaceutical representative, Development manager
Age:
30 years
City of residence:
Kyiv
Ready to work:
Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/9602009/?puid=169982
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TALENT ZIVAI CHIRAMBWI
RESUME
SALES & CUSTOMER REPRESENTATIVE
TELEGRAM: @zamob_7
Talent Z Chirambwi
Kyiv, Ukraine| Telegram: @zamob_7 | [open contact info ](look above in the "contact info" section)
Sales and Customer Support professional with experience in managing client relationships, handling sales
processes, and supporting business operations. Skilled in CRM systems, team coordination, and customer
service across different industries. Brings a solid background in sales conversion, data handling, and support
functions in both start-up and established organizations.
CORE SKILLS
• Sales & Customer Support
• CRM Systems & Ip-Telephony (5+ years)
• Team Coordination & Training
• Cold, Warm, Hot Calling & Lead Generation
• Data Entry & Analysis (Excel, CSV, Word, PowerPoint [Microsoft 365 package])
• Transaction Processing & Client Communication
• Fast Typing & Internet Research
• Languages: English – Native Speaker, Russian – Beginner, Ukrainian – Beginner
PROFESSIONAL EXPERIENCE
Sales Manager (Dispatcher) | Natural Cleaning Experts LLC (KYIV-USA) |2025
B2B & B2C | NIGHT SHIFT
• Closed sales, handled service enquiries and followed up on booked clients.
• Worked with Austin Texas (USA) Client Base offering Home/ Airbnb Cleaning Services.
• Managing clients, dispatching cleaners and following up after cleaning.
• Conducted cold calls and managed leads through CRM.
• Responded to client requests via email, chat, and Calls.
• Objection handling on calls, dispute settling and quality control via calls and chat.
• Assisted in data sorting, analysis, and reporting. Worked with Thumbtack, Booking koala,
WhatsApp, Lead Connector.
Sales Manager (Ed-Tech) | SKELAR-BRIGHTERLY (KYIV-USA) | 2024 – 2025
B2B & B2C | NIGHT SHIFT
• Conducted cold calls and managed leads through Zoho CRM.
• Responded to client requests via email, chat, and IP-telephony.
• Closed sales and handled product/service enquiries.
• Worked with American Client Base Selling Kids’ Educational Packages (Math & ELA)
• Assisted in data sorting, analysis, and reporting. Worked with Slack, Respond,
WhatsApp, CallHippo Dialler.
Sales Manager & Project Coordinator | Refund Guide – Kyiv | 2021 – 2024
B2C
• Recruited, assessed, and monitored new employees.
• Worked with European, Canadian & Australian Client Base.
• Managed leads, distributed tasks, and followed up on sales calls.
TELEGRAM: @zamob_7
• Coordinated between staff and management on office matters.
• Ran campaigns, analysed data, and adjusted strategies.
• Handled HR and payroll functions within the office.
Customer Support Representative | IEMT Funds | Remote | 2019 – 2021
B2B & B2C
• Handled client complaints and forwarded them to relevant departments.
• Assisted with transactions, deposits, and withdrawals.
• Focussed mostly on European & Australian Client Base.
• Sent follow-up emails on declined transactions.
• Compiled and categorized leads for managers.
Translator & Account Manager |Victoria Brides –Kyiv | 2018 – 2020
B2C
• Responded to international client enquiries.
• Organized meetings and ensured clear communication between parties.
• Processed payments and managed profile activity.
• Responded to large volumes of client messages.
Sales Manager & Customer Support Representative | O-invest – Kyiv | 2016 – 2017
B2C
• Conducted cold calls and managed leads through CRM.
• Closed sales and handled product/service enquiries.
• Worked with South African, Malaysian & European Client Base
• Responded to client requests via email, chat, and phone.
• Assisted in data sorting, analysis, and reporting.
Native English Tutor | Yappi Corporate – Kyiv | 2016
B2B
• Engaging in Conversational English with Corporate Employees
• Initiating Culture Exchange Programs
• Tasks included engagement in both physical & mental games, testing analytical skills, team building
activities all done to boost confidence and morale ensuring all conversations were in ENGLISH
• Worked closely with the American Embassy in Kyiv & Corporates.
EDUCATION
• General Medicine Diploma – O.O. Bogomolets National Medical University, 2016–2023
• Computer Programming & Engineering (Java, HTML, JavaScript, Web Development, Data Analysis) – Pace
College, Zimbabwe, 2022–2023
REFERENCES
• Available upon request.
TELEGRAM: @zamob_7
RESUME
SALES & CUSTOMER REPRESENTATIVE
TELEGRAM: @zamob_7
Talent Z Chirambwi
Kyiv, Ukraine| Telegram: @zamob_7 | [
Sales and Customer Support professional with experience in managing client relationships, handling sales
processes, and supporting business operations. Skilled in CRM systems, team coordination, and customer
service across different industries. Brings a solid background in sales conversion, data handling, and support
functions in both start-up and established organizations.
CORE SKILLS
• Sales & Customer Support
• CRM Systems & Ip-Telephony (5+ years)
• Team Coordination & Training
• Cold, Warm, Hot Calling & Lead Generation
• Data Entry & Analysis (Excel, CSV, Word, PowerPoint [Microsoft 365 package])
• Transaction Processing & Client Communication
• Fast Typing & Internet Research
• Languages: English – Native Speaker, Russian – Beginner, Ukrainian – Beginner
PROFESSIONAL EXPERIENCE
Sales Manager (Dispatcher) | Natural Cleaning Experts LLC (KYIV-USA) |2025
B2B & B2C | NIGHT SHIFT
• Closed sales, handled service enquiries and followed up on booked clients.
• Worked with Austin Texas (USA) Client Base offering Home/ Airbnb Cleaning Services.
• Managing clients, dispatching cleaners and following up after cleaning.
• Conducted cold calls and managed leads through CRM.
• Responded to client requests via email, chat, and Calls.
• Objection handling on calls, dispute settling and quality control via calls and chat.
• Assisted in data sorting, analysis, and reporting. Worked with Thumbtack, Booking koala,
WhatsApp, Lead Connector.
Sales Manager (Ed-Tech) | SKELAR-BRIGHTERLY (KYIV-USA) | 2024 – 2025
B2B & B2C | NIGHT SHIFT
• Conducted cold calls and managed leads through Zoho CRM.
• Responded to client requests via email, chat, and IP-telephony.
• Closed sales and handled product/service enquiries.
• Worked with American Client Base Selling Kids’ Educational Packages (Math & ELA)
• Assisted in data sorting, analysis, and reporting. Worked with Slack, Respond,
WhatsApp, CallHippo Dialler.
Sales Manager & Project Coordinator | Refund Guide – Kyiv | 2021 – 2024
B2C
• Recruited, assessed, and monitored new employees.
• Worked with European, Canadian & Australian Client Base.
• Managed leads, distributed tasks, and followed up on sales calls.
TELEGRAM: @zamob_7
• Coordinated between staff and management on office matters.
• Ran campaigns, analysed data, and adjusted strategies.
• Handled HR and payroll functions within the office.
Customer Support Representative | IEMT Funds | Remote | 2019 – 2021
B2B & B2C
• Handled client complaints and forwarded them to relevant departments.
• Assisted with transactions, deposits, and withdrawals.
• Focussed mostly on European & Australian Client Base.
• Sent follow-up emails on declined transactions.
• Compiled and categorized leads for managers.
Translator & Account Manager |Victoria Brides –Kyiv | 2018 – 2020
B2C
• Responded to international client enquiries.
• Organized meetings and ensured clear communication between parties.
• Processed payments and managed profile activity.
• Responded to large volumes of client messages.
Sales Manager & Customer Support Representative | O-invest – Kyiv | 2016 – 2017
B2C
• Conducted cold calls and managed leads through CRM.
• Closed sales and handled product/service enquiries.
• Worked with South African, Malaysian & European Client Base
• Responded to client requests via email, chat, and phone.
• Assisted in data sorting, analysis, and reporting.
Native English Tutor | Yappi Corporate – Kyiv | 2016
B2B
• Engaging in Conversational English with Corporate Employees
• Initiating Culture Exchange Programs
• Tasks included engagement in both physical & mental games, testing analytical skills, team building
activities all done to boost confidence and morale ensuring all conversations were in ENGLISH
• Worked closely with the American Embassy in Kyiv & Corporates.
EDUCATION
• General Medicine Diploma – O.O. Bogomolets National Medical University, 2016–2023
• Computer Programming & Engineering (Java, HTML, JavaScript, Web Development, Data Analysis) – Pace
College, Zimbabwe, 2022–2023
REFERENCES
• Available upon request.
TELEGRAM: @zamob_7
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The candidate's resume is posted at https://www.work.ua/resumes/9602009/?puid=169982