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Work experience

Customer support representative

from 04.2022 to 06.2024 (2 years 2 months)
Scents by Chiks, Дистанційно (Краса, фітнес, спорт)

•Provided exceptional customer service by engaging directly with clients, promptly resolving inquiries, and
ensuring a seamless shopping experience.

•Designed a unique business logo and established an online brand presence using Canva, showcasing my
creativity and branding expertise.

•Managed my social media platform to promote products, interact with customers, and foster a loyal
community, demonstrating excellent communication and content creation skills.

•Efficiently processed orders, tracked deliveries, and kept customers informed, maintaining high satisfaction
levels.

•Resolved customer
complaints with empathy and professionalism, turning challenges into opportunities to build trust.

•Built lasting relationships through personalized product recommendations, increasing customer loyalty and
sales.

•Analyzed customer feedback to improve product offerings and adjust marketing strategies for better
outcomes.

Sales representative

from 08.2017 to 09.2017 (1 month)
Aramark Intl (U.S Open 2017 Tennis Tournament U.S.A), Дистанційно (Краса, фітнес, спорт)

•Worked in a fast-paced retail environment, coordinating with team members to ensure seamless store operations and customer service excellence.

•Handled customer concerns professionally, turning negative experiences into positive ones and improving
brand reputation.

•Consistently exceeded sales targets by identifying customer needs and recommending suitable products, boosting revenue.

•Provided personalized assistance to customers, leading to a 20% increase in business and positive feedback.

Cashier

from 05.2017 to 09.2017 (4 months)
Aramark Intl ( New York City), Дистанційно (Готельно-ресторанний бізнес)

Conducted cash transactions accurately and maintaining a 100% cash drawer balance.

•Efficiently scanned goods and processed payments, ensuring correct pricing and customer satisfaction.

•Managed refunds and ticket issuance, maintaining a 95% accuracy rate and resolving issues promptly.

•Cross-sold products, achieving an increase in average transaction value and enhancing sales performance.

•Resolved customer complaints effectively, achieving a 90% resolution rate and improving customer
experience.

•Maintained cleanliness and organization at checkout areas, enhancing the overall customer shopping
experience

Education

Bogomolet National medical university

Doctor of Medicine ( MD), Київ
Higher, from 2014 to 2021 (7 years)

Holy rosary college

Enugu Nigeria
Secondary, from 2006 to 2012 (6 years)

Additional education and certificates

Lian Customer Support Training

2023

Customer Support Training

YouTube

Knowledge and skills

• MS Office
• Email
• Social media
• Ability to analyze
• Graphic design
• Marketing
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Прийом вхідних дзвінків
• Швидкий набір тексту
• Ведення CRM
• Перша лінія підтримки
• Adaptability
• Google Docs
• Effective communication

Language proficiencies

• English — fluent
• Ukrainian — beginner

References

Jennifer

Jennifer

CEO EVB, Equipped virtual boot camp

Additional information

Volunteer work
Teaching Online English language course.
Hobbies: programming, web design, gaming, social media and internet surfing.