Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5774519/

Work experience

Customer support representative

from 02.2022 to now (2 years 7 months)
Netevia, Kharkiv (Finance, banking, and insurance)

Receiving incoming calls
Attending to customers and helping them solve their problems
Attending to tickets

Customer support Representative / Sales Manager

from 08.2020 to 06.2021 (10 months)
BPO Softermii, kharkov (Medicine, pharmacy)

Worked as an inbound Agent/customer care delagate.
Attending to complains customers might have, ensuring Customers Satisfaction were part of my responsibilities. Outbound subsequent calls to clients were also made to book appointments and get specialist to attend to them. Responding quickly to urgent situations.Taking inbound calls from customers. Managing, analysing and inputting data to spread sheets.Handling reservations and bookings.Preparing customer service summary reports.Dealing politely but firmly with demanding customers. Carrying out a variety of administrative tasks.

Sales representative

from 01.2017 to 02.2018 (1 year 1 month)
Call center, Kharkiv (Medicine, pharmacy)

Functioned as a sales representative reaching out to clients and communicating with them while helping them in their purchases answering the vital question they have

Logistics Dispatcher

from 12.2015 to 11.2016 (11 months)
Royal Transport services, Phoenix, AZ (Transportation and logistics)

As a Logistics sales Manager, I negotiated pricing and coordinate large shipments from businesses across Europe.
Responsible for handling and transportation of goods along a supply chain usually for a shipper or consignee.
I negotiated rates directly with customers and carriers on a daily basis as rates fluctuate constantly.
I communicated daily with dispatcher , and updated our customers on location and ETA to ensure excellent customer service.
source new customers and network carriers to add to our customer and carriers base.
Dispatching professionals and circling back to tasks to guarantee they get finished

Production Manager / Supervisor

from 01.2014 to 08.2015 (1 year 7 months)
TT Confectioneries, Lagos (Food industry)

I had the responsibility to supervise the work of the team and ensure the smooth day-to-day running. I also worked as a team supervisor

Education

kharkiv National Medical university

Medicine, Kharkiv
Higher, from 2015 to 2021 (6 years)

I'm currently undergoing training to be a medical doctor, and am being trained in many aspects

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Grammatically correct speech
• Adobe
• Project coordination and oversight
• Team leader
• Ability to convince, persuade and close successful deals
• Excellent ability to demonstrate, promote and sell.

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

SKILLS
I am
. Hardworking, diligent, focused, smart and purpose-driven.
. Multitasking and working under pressure.
. I have leadership qualities can help my team achieve great fits.
. High capacity to head and handle teams.
. Great time management skills garnered through Academic and
leadership abilities