Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5796285/

Work experience

Call center operator

from 04.2023 to 03.2024 (11 months)
Dlight consulting, Remote (Consulting, accounting and auditing)

Handling Inbound Calls: Answering incoming calls from customers or clients, addressing inquiries, resolving issues, and providing information about products or services.
Customer Service: Ensuring high-quality customer service by actively listening to customers, empathizing with their concerns, and providing appropriate solutions or assistance.
Data Entry and Maintenance: Recording customer interactions, transactions, comments, and complaints accurately in the company's database or CRM system.
Team Collaboration: Collaborating with colleagues and supervisors to improve customer service delivery, share best practices, and achieve team goals.

Customer service manager

from 08.2021 to 01.2022 (5 months)
sure lock and key, Lviv (Consulting, accounting and auditing)

Responding to customer inquiries via phone, email, chat, or social media.
Providing accurate information regarding products, services, and policies.
Resolving customer complaints and issues promptly and effectively.
Maintaining up-to-date knowledge about the company's products and services.
Educating customers on how to use products or services.

Customer support representative

from 04.2019 to 06.2021 (2 years 2 months)
NeutraPharm, Lviv (Consulting, accounting and auditing)

Assisting with the processing of orders, including prescription verification and shipment tracking.
Handling returns, exchanges, and refunds in accordance with company policies.
Keeping detailed records of customer interactions, inquiries, and complaints.
Documenting all actions taken, including follow-ups and resolutions, in the customer relationship management (CRM) system.

Education

Danylo halytsky lviv national medical university

Medicine, Львів
Higher, from 2020 to 2026 (6 years)

I actually came to Ukraine in 2019, took Ukraine language course and started my medical journey in 2020, so in total I have been in Ukraine for 5 years but I am currently in my 4th year of medical school.

Knowledge and skills

• PC User
• Internet User
• Google Slides
• Fluent Native English speaker
• Management of CRM
• MS Office
• Communicability
• Flexibility
• Teamwork
• Honesty
• Organizedness
• Positive thinking
• Online teaching
• Teaching for children and teenagers
• Teaching for adults
• Google Classroom
• Quizlet
• Google Meet
• Holding meetings in Zoom
• Kahoot!
• Conducting group classes
• Conducting individual classes
• Skype user

Language proficiencies

English — fluent

References

• Olga Ivanenko

  Olga Ivanenko

  Customer Service Director, NeutraPharm

  Contact details are hidden

• Mykola Shevchenko

  Mykola Shevchenko

  Head of Customer Support, Sure lock & key

  Contact details are hidden

Additional information

I'm a very fluent English native speaker who has the ability to negotiate with people, I have the ability to use my words to convince people to buy a certain product and I know how to take the lead in conversations in other to keep the conversation going at my own pace and my liking... i also have the ability to listen and understand people's problems, I'm a very patient, reliable and hardworking person who would love to represent your company internationally and nationally, helping clients with any problems they may have and ensuring they take the right paths in solving them, I also have good team spirit and ability to work with my colleague and keeping it positive.