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Work experience

Country manager

from 01.2024 to 08.2026 (2 years 8 months)
NLS Mix Technology, Lviv (Agriculture, agribusiness)

Country Manager | NLS Mix Technology

Feed Additives & Animal Nutrition

• Managed country-level business development and market expansion for a company specializing in feed additives and nutritional solutions for farm animals.
• Identified and approached potential customers, including commercial farms, feed mills, distributors, farm owners, veterinarians, and nutritionists, and developed long-term business relationships.
• Conducted regular farm and customer visits to understand production systems, feeding practices, animal performance, and specific nutritional challenges.
• Investigated farm requirements and worked closely with local veterinarians and animal nutritionists to identify nutritional deficiencies, feeding challenges, and opportunities for improving animal performance.
• Performed and coordinated ration and nutritional calculations, evaluating existing feeding programs and recommending suitable feed additives and nutritional solutions based on animal requirements and farm conditions.
• Managed the complete sales and negotiation process, from initial customer contact and technical discussions through product selection, pricing, negotiations, and commercial agreements.
• Supported customers with technical product recommendations, farm trials, performance evaluations, and post-sale follow-up, ensuring that proposed solutions delivered practical value.
• Acted as the key communication link between customers and the company's technical, commercial, and product development teams, communicating market feedback and customer requirements.
• Monitored the local market, competitors, customer needs, and industry developments to identify new business opportunities and potential customers.
• Developed and maintained a professional network of farm managers, veterinarians, nutritionists, feed manufacturers, distributors, and agricultural professionals.
• Coordinated closely with customs brokers and logistics partners to manage import/export procedures and ensure timely preparation of required certificates, customs documentation, and shipping paperwork.
• Followed import and export processes and worked with brokers to resolve documentation, customs clearance, and regulatory issues.
• Supported commercial planning by evaluating product costs, logistics, market conditions, customer requirements, and overall business potential.
• Represented the company in customer meetings, farm visits, negotiations, and industry activities, strengthening the company's market presence and customer base.

Business Development and Lead Generation Manager

from 05.2023 to 12.2023 (8 months)
Suisse Solar AG, Lviv (Construction, architecture, interior design)

Providing sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for generating leads through phone calls, social media and emails.

Responsibilities & duties:

• Managing lead generation campaigns across various channels.
• Creating and customizing compelling cover letters to pitch services to potential clients.
• Establishing and maintaining effective communication with potential and existing clients.
• Ensuring leads are well-researched, tracked, and updated for optimal conversion.
• Understanding and clarifying client needs, facilitating sales activities, and developing and maintaining relationships across multiple channels.
• Conducting professional business correspondence, monitoring, recording, and generating reports for all active clients, including data and statistics maintenance.

Customer Support Specialist

from 10.2022 to 04.2023 (7 months)
British Builders Ltd., Lviv (Construction, architecture, interior design)

Acting as a point of contact for the clients and work with internal departments to ensure that client needs are understood and satisfied. Assisting sales department with making sales, handling client complaints, collecting and analyzing data, such as sales leads or testimonials, and improving the overall customer experience.

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Business and Sales Development Manager

from 04.2021 to 10.2022 (1 year 7 months)
STF Irrigation Automation Systems, Remote Job (Agriculture, agribusiness)

Acquiring new clients, markets, and prospects, planning and strategy development in coordination with management to meet regional export sales targets

• Facilitate sales and pre-sales operations, actively seek for new customers and commercial opportunities (Eastern Europe, Ukraine, Africa), and assist other sales managers in handling customer requests.
• Establishing efficient communication with potential customers.
• Conduct market research and information analysis; Engage in business conversations and negotiations with possible clients.
• Preparing partnership proposals in conjunction with a committed pre-sales team (technical team).
• Produce, update, and manage marketing collateral (company portfolio, services, testimonials, profiles and etc.).
• Working with leads from multiple sources.
• Ensuring CRM system has up-to-date, accurate, and complete information every day.

Tax Support Specialist

from 02.2020 to 07.2020 (6 months)
Nestle Business Services, Lviv (Food industry)

• Executing daily activities and functions in tax liability, tax credit of VAT administration Input and output VAT reconciliation.
• Checking critical VAT areas VAT register maintenance, accounts clearing.
• Reporting (Intrastat, European Sales List, VAT return)
• Perform checks and controls according to Standards.

Sales and Marketing Manager

from 01.2017 to 09.2018 (1 year 9 months)
Oztaslar Makine Imalat San., Konya (Agriculture, agribusiness)

Focusing on market research, finding new customers, new markets and new opportunities, Developing plans and strategies by coordinating with the management to achieve the regional export sales targets, Maintaining regular contact with all international customers by customer visits, demonstrations and negotiations, Planning international exhibition events, Attending international exhibitions both as an exhibitor and visitor, Resolving customer complaints by investigating problems, preparing reports; Following up on customer payments, ensuring the financial debts are in accordance within the company’s and the customer’s accounts.

Accomplishments:
• Established the Export Department from the ground up (including applying/receiving legal licences and certificates)
• Upgraded company profile (creating, planning, measuring and managing branding strategies for the company, including support in advertising and other forms of promotion.)
• Building data-driven marketing campaigns that generate leads and strengthen the brand across different channels and target audiences.

Import & Export Manager

from 09.2012 to 08.2017 (5 years)
Ilgun Ltd., Konya (Wholesale, distribution, imports, and exports)

Generated new sales opportunities by developing foreign relationships with new clients through individualized account management,
Developing plans and strategies by coordinating with the management to achieve the regional export sales targets. forecasted and reviewed existing client contracts and created comprehensive reports for each target region on a quarterly and annual basis. Planning and attending international exhibition events. Following up on customer payments, ensuring the financial debts are in accordance within the company’s and the customer’s accounts. Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Accomplishments:
• Supported company's global expansion efforts by developing marketing strategies for each of the target regions and executed with efficiency.
• Upgraded company profile (creating, planning, measuring and managing branding strategies for the company, including support in advertising and other forms of promotion.)
• Increased company's revenue up to 38.2% (from export).

Education

Anadolu University

Business Administration, Eskisehir
Higher, from 2007 to 2011 (4 years)

Knowledge and skills

• MS Office
• Sales
• Google Sheets
• CAD
• Figma
• Google
• Management skills
• ERP
• LinkedIn
• MS Power BI
• CRM
• Direct sales
• B2B Sales
• SAP ERP
• Eworks
• Eworks Manager
• Active sales

Language proficiencies

• English — advanced
• Ukrainian — average
• Turkish — fluent

Additional information

•Permanent Residence Permit to live and work in Ukraine

Core Competencies;
Customer & Staff Relations
Product Education
Research & Analysis
Project Management
Process Improvements
Communication
Resource Allocation
Territory Management
Competitive Intelligence
Team Leadership
Strategic Planning
Revenue Enhancement
Solution Selling
Operational Excellence
Relationship Building