Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5810417/

Work experience

Team lead

from 05.2025 to now (1 year 5 months)
Brighterly, Remote (Education and science)

Sales Agent → Team Lead Assistant → Team Lead

* Joined the sales team as a Sales Agent and consistently demonstrated strong sales performance, client engagement, and teamwork, earning a promotion to Team Lead Assistant after seven months.
* As Team Lead Assistant, continued actively engaging prospective clients and generating sales while supporting and collaborating with fellow sales agents.
* Successfully completed the Team Lead application process and performance-based assessments, earning promotion to Team Lead within one month.
* Monitored and evaluated agent performance through call listening and call monitoring, providing constructive feedback to improve sales quality and conversion.
* Developed individualized action plans for agents based on performance gaps and identified areas for improvement.
* Tracked key performance indicators (KPIs) and maintained consistent communication with team members to support performance and achieve sales targets.
* Motivated and supported team members, fostering a positive, productive, and results-driven sales environment.
* Trained and onboarded new sales agents, helping them develop the skills, confidence, and product knowledge required to succeed in their roles.
* Balanced leadership responsibilities with hands-on sales activities, maintaining strong client engagement while supporting overall team performance.

Sales Manager

from 10.2024 to 02.2025 (5 months)
Greenfield Commodities LTD, Remote (Agriculture, agribusiness)

* Managed the day-to-day operations of the warehouse, ensuring efficient and organized workflows across inventory, storage, and order fulfillment.
* Monitored and maintained inventory levels, reducing the risk of stockouts and ensuring product availability to meet operational demands.
* Optimized storage capacity and warehouse organization to maximize available space and improve operational efficiency.
* Coordinated with suppliers and transportation providers to facilitate smooth movement of goods and maintain reliable supply chains.
* Oversaw the timely receipt and delivery of products, ensuring orders were fulfilled efficiently and within expected timelines.
* Supervised and supported warehouse staff, promoting effective teamwork, productivity, and adherence to safety standards.
* Maintained a safe and well-organized working environment, addressing operational needs and ensuring staff could perform their responsibilities effectively.

Customer Support Representative

from 05.2022 to 03.2024 (1 year 11 months)
Orthodontic Experts, Lviv (Medicine, pharmacy)

* Worked effectively with diverse groups of individuals, adapting communication and support strategies to address different needs, challenges, and circumstances.
* Provided individualized assistance and problem-solving support, demonstrating empathy, flexibility, and strong interpersonal skills.
* Took on additional responsibilities beyond my core role and consistently approached new tasks with initiative, reliability, and a willingness to learn.
* Demonstrated the ability to adapt quickly to changing priorities while maintaining a high standard of professionalism and service.

Customer Support Representative

from 09.2021 to 02.2022 (6 months)
Simply Contact- WizzAir, Lviv (Telecommunications and networking)

* Provided passengers with accurate and up-to-date information regarding flight schedules, travel requirements, COVID-19 regulations, and general conditions of carriage.
* Assisted passengers from diverse cultural and international backgrounds, including European, Asian, and African travelers.
* Delivered clear, professional, and customer-focused support while addressing passenger inquiries and travel-related concerns.
* Adapted communication to accommodate passengers with different needs, expectations, and cultural backgrounds.

Sales manager

from 07.2020 to now (6 years 3 months)
Eurocash agency, Lviv (Consulting, accounting and auditing)

* Managed relationships with both B2B and B2C customers, delivering tailored support and maintaining strong client relationships across diverse customer segments.
* Served as Team Leader for a team of 10 members, overseeing daily performance, coordinating responsibilities, and ensuring operational targets were met.
* Provided guidance, coaching, and ongoing support to team members to improve productivity, service quality, and customer satisfaction.
* Facilitated effective communication between team members and customers while resolving issues efficiently and professionally.

Online operator

from 12.2017 to 03.2018 (4 months)
Robco Scrap Metal Dealers, Kitwe (Auto business and auto service)

I was responsible for company promotion and advertising.
Persuasion of customers and talking to people to buy and sale.
With me on the calls, there was a 20% increase in our deals and a 10% profit.

Education

Danylo Halytsky Lviv National Medical University

Medicine, Lviv
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

IELTS

British Council

Knowledge and skills

• IP telephony
• Telephony
• Confidence
• Communicability
• Google Meet
• Google Classroom
• Management of CRM
• B2B Sales
• Handling objections
• Direct sales
• Work with clients
• Customer
• Attentiveness
• Teaching for children and teenagers
• Conducting individual classes
• Online teaching

Language proficiencies

English — advanced

Additional information

Results-driven and adaptable professional with experience spanning sales, customer service, team leadership, warehouse operations, and passenger services.
Demonstrated ability to work effectively with diverse teams and international clients across B2B and B2C environments, while maintaining a strong focus on customer satisfaction and operational efficiency.
Experienced in team supervision, staff training, KPI monitoring, performance improvement, inventory management, client engagement, and problem-solving.
Recognized for taking initiative, embracing additional responsibilities, adapting quickly to new challenges, and consistently contributing to a professional, collaborative, and results-oriented working environment.