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Work experience

Tech support

from 03.2021 to 08.2022 (1 year 5 months)
trackensure, Миколаїв (IT)

Provide support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving and providing solutions.
Submit credit requests for defective product, pricing errors and customer accommodations.
Ensure product is being delivered to the customer in a timely manner and in adherence to their requirements and specifications work with the shared services team to ensure customer pricing, order requirements and routing are set up correctly.
Work closely with the merchandising team to assess current stock conditions in canada, enter and coordinate warehouse transfers to fulfill stock needs.
Trained colleagues in excel, sap and customer service at multiple facilities within the company.
Create training schedules and guidelines and provide training to new employees on sap and customer service.
Help assess current processes and develop updated processes, within my team, to improve efficiency and accuracy.

Dispatch

from 07.2020 to 01.2021 (6 months)
RT group, Івано-Франківськ (Transportation and logistics)

Booking flatbed loads (FTL, LTL) on DAT and Truckstop regarding company requirements.
Communicate with brokers, shippers/receivers, and drivers via phone and emails.
Dispatching drivers over the road.
Maintain data in google sheets and Protasport.
Track driver's ELD logbooks.

Accounting manager/part time dispatching

from 12.2019 to 06.2020 (6 months)
Dedicated Group, LLC, Одеса (Транспорт, логістика)

made and maintain paperwork as rate con and all related documents for set up packet for a customers
Create and maintain a work environment on google services (sheets, drive, etc)
Receiving, sending, and keeping records of invoices/receipts
Looking for carriers to move freights

Broker

from 10.2018 to 11.2019 (1 year 1 month)
Braz Logistics Inc, Нововоронцовка (3PL)

- Generating leads and attracting new prospects, and developing new logistic chains
- Negotiate contract and pricing agreements with carriers
- Work with shippers, carriers, and dispatchers to manage schedules
- Track and report shipment status to customers
- Providing customers with a shipping quote
- Ensure that freight paperwork is completed and approved before transportation
Skills:
- Good verbal and written english and overall communication skills
- Office program package knowledge

Consultant

from 08.2015 to 05.2017 (1 year 9 months)
Eldorado, Київ (Retail)

-Sell products and services in a retail store
-Meet or exceed personal sales goals on a monthly basis
-Approach customers and learn their needs
-Advise customers by providing information on products and services
-Ensure work stations well-organized, functional and presentable at all times

Sales promoter

from 08.2013 to 06.2015 (1 year 10 months)
Sony, Київ (Retail Sales)

-consulate people in a retail store
- Demonstrate key features of Sony products and
provide customers with latest product information
- Accurately document and report sales
- merchandising

Administrator

from 04.2011 to 08.2012 (1 year 4 months)
Computer Club, Нововоронцовка (customer services)

Meet and greet visitors
Assist with the receiving and processing of orders
Work with suppliers of spareparts
Work with Software repairs and sometimes dust cleaning of computers

Knowledge and skills

• MS Office
• Windows
• Google Sheets
• Google
• Adobe
• PDF

Language proficiencies

English — above average