Contact information

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Work experience

Call-centre operator

from 09.2020 to 02.2022 (1 year 5 months)
thinkorswim, Kyiv (Telecommunications and networking)

- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person handling basic inquiries and providing quotes.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Kept client financial plans optimized for current market trends and economic conditions.
- Learned new skills and applied to daily tasks to improve eSciency and productivity.

Education

Ukrainian-Polish high educational institution (Central European University)

Philology, Kyiv
Unfinished higher, from 2020 to 2022 (2 years)

National University of Life and Environmental Sciences of Ukraine

Ukrainian and Russian language, Kyiv
Unfinished higher, from 2019 to 2020 (1 year)

USTHB

Physics, Kyiv
Unfinished higher, from 2015 to 2018 (2 years 9 months)

Additional education and certificates

CCF

2017, 1 year

Knowledge and skills

• Sales solution
• Account management
• Sales strategy
• CRM
• Market analysis
• Communicability
• Receiving incoming calls

Language proficiencies

• French — fluent
• Arabic — fluent
• English — above average
• Ukrainian — average
• Russian — above average

Additional information

- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person handling basic inquiries and providing quotes.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Kept client financial plans optimized for current market trends and economic conditions.
- Learned new skills and applied to daily tasks to improve eSciency and productivity.