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Work experience

Administrative Coordinator

from 03.2025 to now (1 year)
Zimworx, Remote (Telecommunications and networking)

Managing administrative operations by coordinating schedules, office logistics, and record-keeping to ensure an uninterrupted workflow. Serving as the central communications hub, expertly handling high-volume correspondence and liasing with both internal and external stakeholders to manage flow of information.
Preparing reports, and providing support to enhance productivity of the various teams managed.

Customer representative officer

from 06.2021 to 07.2022 (1 year 2 months)
PLS Logistics Services, Lviv (Transportation and logistics)

Auditing customer account information to identify systemic issues and develop data-driven solutions. Using a consultative approach to manage billing inquiries, process payments, and offer tailored financial options while addressing complex technical concerns.
Combining account data with direct customer engagement to ensure financial accuracy and high quality service delivery.

Customer representative

from 04.2020 to 11.2020 (8 months)
World care, Lviv (Customer care)

*Responding to customer email and queries
*I was dealing with customer complaints and questions.
*Consultation of new clients on methods of payment and continued support for existing customers.
*Maintaining positive customer relationships and satisfaction of the customer’s requirements

Education

danylo halytsky lviv medical university

General Medicine, Lviv
Higher, from 2019 to 2025 (6 years)

Additional education and certificates

Computer science

1 year

Knowledge and skills

• MS PowerPoint
• MS Office
• MS Word
• MS Outlook
• MS Teams
• Teamwork
• BASIC
• Conducting presentations
• Customer representative
• Strong verbal and written communication
• Confidence
• Data management

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

An extensively experienced customer service specialist who has demonstrated capability and efficiency in high-pressure global markets in logistics and telecommunications industries respectively. A proven track record in elevating brand loyalty through proactive problem solving for diverse clients and an aptitude with various digital tools and advanced customer relationship management systems for seamless communication and referral as required.