Gricelia

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5878846

Work experience

Customer representative officer

from 06.2021 to 07.2022 (1 year 1 month)
PLS Logistics, Lviv (PLS)

*Audited customer account information to identify issues and develop solutions.
*Informed customers about billing procedures, processed payments and provided payment option setup assistance
*Applied consultative approach to collect information on customer service, account and technical concern
*Worked in a busy environment, at the office for 6 months and worked remotely for 6 months.

Customer representative

from 04.2020 to 11.2020 (7 months)
World care, Lviv (Customer care)

*Responding to customer email and queries
*I was dealing with customer complaints and questions.
*Consultation of new clients on methods of payment and continued support for existing customers.
*Maintaining positive customer relationships and satisfaction of the customer’s requirements

Education

danylo halytsky lviv medical university

General Medicine, Lviv
Unfinished higher, from 2019 to 2025 (5 years 10 months)

Additional education and certificates

Computer science

1 year

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

- I am a dedicated person, who is able to communicate positively and also a problem solver.
- Easily adapts to different work environments and adjusts their work ethics according to the company requirements .
- Proficient in written and spoken English
-Excellent communication and problem-solving skills
- Always willing to provide the best customer service in a proactive manner.