Contact information

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Work experience

Sales manager (part-time)

from 02.2023 to now (3 years 2 months)

Converting leads into jobs, following up with existing customers, inputting data into the company's database, and other tasks as assigned.

Customer support representative

from 09.2022 to 05.2023 (9 months)
Mint Appliance Repair, Дистанційно (Послуги для населення та бізнесу)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, and claims.

Customer service representative

from 05.2021 to now (4 years 11 months)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Keeping track of completed jobs. Working with warranty jobs.

Managing a dispatch team, training new dispatchers, monitoring the quality of the communication with customers, measuring KPIs, and performing other tasks as assigned.

Customer support representative

from 06.2019 to 04.2021 (1 year 11 months)
Garant Service Appliance Repair (San Diego, CA), Дистанційно (Послуги для населення та бізнесу)

Answering incoming inquiries through the phone, email, and chat, booking appointments, capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, claims.

Edge banding machine operator

from 08.2018 to 11.2018 (4 months)
Elmar Meble, Jankowy (Будівельна промисловість, деревообробка)

Furniture production(front)

from 09.2014 to 06.2019 (4 years 10 months)
"VMV Holding", Chervonohrad (Будівельна промисловість, деревообробка)

Production of furniture pieces following company standards. Working with small details. Furniture assembly.

Education

VPU #11

Electrician for repair and maintenance of electrical equipment, Chervonohrad
Specialized secondary, from 2008 to 2011 (3 years)

School №8

Chervonohrad
Secondary, from 2001 to 2008 (7 years)

Knowledge and skills

• Працьовитість
• Здатність до навчання
• Комунікабельність
• Терпеливість

Language proficiencies

• English — advanced
• Spanish — beginner