Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Sales manager (part-time)

from 02.2023 to 07.2026 (3 years 6 months)
Raccoon Cleaning, Remote (Public and business services)

Managing inbound leads through various channels, successfully closing deals, and turning warm prospects into booked jobs, following up with the existing customer database, strongly adhering to the company's CRM to ensure seamless pipeline management and sales tracking.

Customer support representative

from 09.2022 to 05.2023 (9 months)
Mint Appliance Repair, Remote (Public and business services)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, and claims.

Customer service representative

from 05.2021 to now (5 years 3 months)

Managing new leads through various channels, booking diagnostics/maintenance appointments, selling parts, and appliance installation services. Strong adherence to the company's CRM and policies to ensure effective communication, efficient team-based job processing, and a high-quality customer experience. Keeping track of completed jobs. Working with warranty jobs.

Managing a dispatch team, training new dispatchers, monitoring the quality of the communication with customers, measuring KPIs, optimizing dispatch team work, and performing other tasks as assigned.

Customer support representative

from 06.2019 to 04.2021 (1 year 11 months)
Garant Service Appliance Repair (San Diego, CA), Remote (Public and business services)

Answering incoming inquiries through the phone, email, and chat, booking appointments, capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, claims.

Education

VPU #11

Electrician for repair and maintenance of electrical equipment, Chervonohrad
Specialized secondary, from 2008 to 2011 (3 years)

School №8

Chervonohrad
Secondary, from 2001 to 2008 (7 years)

Knowledge and skills

• Responsibility
• Attentiveness
• Discipline
• Active sales
• Handling objections
• Honesty
• Educability

Language proficiencies

• English — advanced
• Spanish — beginner