Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/6023400/

Work experience

QA Engineer

from 08.2021 to 04.2026 (4 years 9 months)
Par Technology Inc., Remote (IT)

- Performed functional, regression, smoke, exploratory, usability, and cross-browser testing to ensure high product quality and reliable releases.
- Designed, maintained, and executed test cases, test scenarios, checklists, and test documentation based on business and technical requirements.
- Collaborated closely with developers, product managers, designers, and business stakeholders within Agile/Scrum teams throughout the Software Development Life Cycle (SDLC).
- Participated in requirements analysis, backlog refinement, and product discussions to identify risks, edge cases, and potential issues early in the development process.
- Conducted API testing using Postman, validating endpoints, integrations, request/response payloads, authentication mechanisms, and backend workflows.
- Executed SQL queries to validate database integrity, verify business logic, and support end-to-end testing activities.
- Performed comprehensive exploratory testing with a strong focus on user experience, edge cases, and real-world usage scenarios.
- Investigated, reproduced, and documented defects; analyzed logs and application behavior to support efficient issue resolution.
- Verified bug fixes and performed release validation, smoke testing, and production verification before and after deployments.
- Applied risk-based testing techniques to prioritize critical functionality, optimize test coverage, and improve overall testing efficiency.
- Contributed to continuous improvement of QA processes, testing practices, and product quality standards

QA Engineer

from 08.2020 to 07.2021 (1 year)
Ukranian Space Agency, Kyiv (IT)

- Worked on a FinTech platform focused on blockchain technologies and cryptocurrency solutions
- Performed end-to-end manual testing of web and mobile applications across multiple platforms
- Executed functional, regression, smoke, usability, and cross-browser testing to ensure product quality and stability
- Created, maintained, and executed test cases, test suites, and bug reports using Jira and TestRail
- Conducted API testing and validation using Postman
- Identified, documented, and tracked defects throughout the software development lifecycle
- Collaborated closely with developers, business analysts, and product managers to investigate issues and improve product quality
- Participated in requirements analysis, sprint planning, and product development discussions
- Verified bug fixes and performed release validation before production deployments

CRM Specialist

from 10.2018 to 08.2020 (1 year 11 months)
Kronas, Kyiv (Construction industry and woodworking)

- Administered and maintained the OneBox CRM system
- Configured system settings, including user accounts, roles, permissions, business processes, and interfaces
- Prepared technical requirements and functional specifications for system enhancements
- Performed system and database testing to ensure functionality and data integrity
- Collaborated with developers and end users throughout all stages of system implementation and improvement
- Created user guides, training materials, and documentation to support system adoption

Head of Contact Center

from 04.2017 to 09.2018 (1 year 6 months)
Kronas, Kyiv (Construction industry and woodworking)

- Managed and supervised daily contact center operations
- Monitored and analyzed employee performance and service quality
- Developed and implemented new processes and operational improvements
- Coordinated communication and collaboration between the contact center and other company departments
- Participated in CRM implementation and optimization projects
- Prepared management reports and maintained operational documentation

Head of sales department

from 09.2014 to 07.2016 (1 year 11 months)
MODL Telecom, Kyiv (Telecommunications and networking)

- Organized and supervised daily department operations
- Analyzed employee performance and productivity metrics
- Recruited, onboarded, trained, and mentored new employees
- Developed training materials and conducted staff training sessions
- Designed and implemented employee motivation and performance improvement programs
- Prepared and maintained departmental reports and documentation

Executive Assistant to the Head of Department

from 11.2013 to 08.2014 (10 months)
MODL Telecom, Kyiv (Telecommunications and networking)

- Promoted and sold mobile telecommunications services
- Handled administrative operations and provided organizational support

VIP and Corporate Customer Retention Spesialist, Kyivstar

from 12.2011 to 10.2013 (1 year 11 months)
Promotion Outsourcing, Kyiv (Telecommunications and networking)

- Managed client retention and customer loyalty initiatives
- Coordinated procedures and communications with clients
- Maintained documentation

VIP and Corporate Customer Support Specialist

from 06.2011 to 11.2011 (6 months)
Київстар, Kyiv (Telecommunications and networking)

- Consulted clients on company services and solutions
- Provided technical support and issue resolution

Call center operator

from 04.2010 to 05.2011 (1 year 2 months)
Київстар, Kyiv (Telecommunications and networking)

- Consulted customers on company products and services
- Provided technical support and issue resolution
- Promoted and sold company services to meet customer needs

Call center operator

from 10.2009 to 03.2010 (6 months)
«Teleperformance Ukraine», Kyiv (Telecommunications and networking)

Provided technical and financial consultation to Volia-Cable customers

Education

National Aviation University

Management and Logistics, Kyiv
Unfinished higher, from 2007 to 2010 (3 years)

Additional education and certificates

Software Testing, Computer Academy STEP

2017, 6 месяцев

Knowledge and skills

• Scrum
• Agile
• SQL
• API testing
• Postman
• Swagger
• Jira
• MS Azure
• BrowserStack
• Figma
• TestRail
• Regression testing
• Smoke testing
• Exploratory testing
• Bug reports
• Writing test cases
• Test Suite

Language proficiencies

• English — above average
• Ukrainian — fluent