Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6055819/

Work experience

Call center operator

from 06.2020 to 09.2023 (3 years 4 months)
insurance supermarket incoporated, Other countries (Finance, banking, and insurance)

I was responsible for convincing clients to try our insurance policies. Which I was best at. During my time, the company was able to move to other countries because of how I convinced people to purchase our insurance and why ours was better than our competitors. Always made sure our clients understood what they were going in for and also made them feel very comfortable.

Customer service

from 03.2012 to 09.2015 (3 years 7 months)
Diwort company limited, Accra (Construction, architecture, interior design)

I achieved a lot. Was able to bring more clients because of good communication, hence making the company get more money.I have also worked as a customer care service personnel at timber garden restaurant in west Croydon whenever I visited my relatives in london
Improved company customer service rating by 30%.
Adeptly handled more than 42 of inbound calls per day
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Created itineraries, took peoples orders, and made sure orders were delivered and received on time .

Education

Bukovinian State Medical University

Medicine, Chernivtsi
Higher, from 2015 to 2021 (6 years)

general medicine is the medical specialty dealing with the prevention, diagnosis, and treatment of adult diseases.

Additional education and certificates

God's Glory Educational center

9 months

IPMC training center (Microsoft)

2010 ,9months

Knowledge and skills

• MS Excel
• Video montage
• Write articles
• MS Word
• Conducting online chats
• Ability to work in multitasking mode
• Receiving incoming calls
• Fast typing
• Management of CRM
• The first line of support

Language proficiencies

• English — fluent
• Ukrainian — average
• French — average

References

Sabina Parey

Sabina Parey

Proprietress, Gods Glory Educational center

Additional information

I've also worked as an Assistant English tutor
from 08.2012 to 10.2015 (3 years 2 months)
Gods Glory Educational Center, Accra, Tema (Primary school)

I was in responsible for the day to day activity of children. I was also responsible for assisting in teaching kids English

I have a great passion for reading books especially literature books, I also enjoy writing in my free time
I equally spend adequate time dancing.
And I love children.
I love communication

In addition, I’ve worked as a personal assistant to a CEO in a company in Denmark.

Worked at Insurance supermarket (Canada) as a top call operator.