Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6132741/

Work experience

Marketing assistant

from 11.2025 to now (9 months)
NDA, Дистанційно (Маркетинг, реклама, PR)

• Prepare materials for marketing campaigns (email, SMS, push, scripts etc.);
• Assist with the launch and monitoring of marketing campaigns;
• Coordinate with design and content teams to develop campaign materials;
• Ensure marketing materials remain accurate and up to date;
• Track campaign performance metrics (open rate, CTR, conversions);
• Prepare regular marketing reports;
• Collaborate with other departments, including sales, support, and the call center.

Customer support representative

from 06.2020 to now (6 years 2 months)
AllDigitalAds, Київ (IT)

• Reply to customer questions via email;
• Reviewing of the content submitted by users based on the company’s pre-set rules or content standards;
• Advise on company information.

Customer Service Assistant

from 01.2018 to 03.2020 (2 years 3 months)
LoveCrafts Ukraine, Київ (Telecommunications and networking)

• Resolve product or service problems by clarifying the customer's complaint;
• Identify and assess customers' needs to achieve satisfaction;
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Resolve customer complaints via phone, email, chats;
• Assist with placement of orders, refunds, or exchanges;
• Advise on company information;
• Take payment information and other pertinent information such as addresses and phone numbers;
• Place or cancel orders;
• Answer questions about warranties or terms of sale;
• Handle changes in policies or renewals;
• Responding to reviews - Feefo, App Store.

Secretary of General Manager

from 07.2016 to 01.2018 (1 year 7 months)
LLC “Huawei Ukraine”, Київ (Telecommunications and networking)

•Receive, direct and relay telephone messages and mail
•Organisation of business trips (flight tickets, visa, pick up, hotel)
•Direct the general public to the appropriate staff member
•Maintain the general filing system and file all correspondence
•Assist in the planning and preparation of meetings and conferences
•Maintain an adequate inventory of office supplies (ordering of stationery and other goods to the office)
•Respond to public inquiries (booking of the hotels for business trips, ordering of taxi, etc)
•Type confidential documents

Senior Sales Assistant

from 11.2013 to 12.2015 (2 years 2 months)
“Harvey Nichols” Al Tayer Group, Dubai (Retail)

• Knowledge of the products and updates fashion trends.
• Understanding the customer's needs.
•Merchandising and rotating inventory of stock.
• Reaching the targets and goals set for the department.
•Monitoring team's performance and motivating them to reach targets.
•Analysis of daily sales, understanding the best moving items and slow-moving items.
•Reporting to senior managers.

Crew Member

from 12.2012 to 05.2013 (6 months)
Carnival Cruise Lines, Miami, FL, USA (Туризм)

•Providing information to guest inquiries; coordinating all guest requests for special arrangements or services.
•Participating in weekly Lifeboat drills set by US coastguard standards.

Education

Zhytomyr State University named after Ivan Franko

Philology, Житомир
Higher, from 2008 to 2012 (4 years)

Knowledge and skills

• Zendesk
• Magento
• MS Dynamics NAV
• MS Office

Language proficiencies

• English — fluent
• Ukrainian — fluent