Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6163978/

Work experience

Compliance agent/support

from 03.2025 to now (5 months)
UpNexus, Other countries (IT)

- Monitored client transactions and requested necessary supporting documentation in line with compliance requirements.
- Verified account information by reviewing and assessing KYC documents, ensuring regulatory and internal standards were met.
- Maintained accurate client records using the company’s CRM system.
- Delivered omnichannel customer support via email and live chat, providing prompt and effective resolutions.
- Conducted outbound and follow-up calls to clients when necessary, ensuring smooth communication.
-Collaborated with internal departments to resolve client issues and streamline processes.

Customer Support/ Claims Representative

from 03.2023 to 03.2025 (2 years)
New York Furniture Outlets, Other countries (Retail)

- Investigated and analyzed claims, ensuring accurate and timely resolutions.
- Collected and reviewed documentation to support claim assessments.
- Evaluated damage or loss and calculated appropriate compensation.
- Communicated claim statuses and processes to clients, ensuring high customer satisfaction.
- Negotiated settlements with claimants and involved parties.
- Processed and authorized claim payments promptly.
- Maintained organized records of claims and communications using platforms like ODOO, Vonage and Gmail.
- Provided exceptional customer service throughout the claims process.
- Identified and reported potential fraudulent claims.

Production team/ Customer support representative

from 08.2022 to 02.2023 (6 months)
HEWN, Other countries (Construction, architecture, interior design)

I was a member of the Expediting Team and I had the following roles:
- Getting ECD from vendors and updating clients with it
- Making sure all ECDs were maintained.
- Checking tracking information from logistics companies and updating clients and internal
- Updating internal Excel sheets and Notion
- Working on Quickbooks and Word Documents for internal

Customer Support

from 03.2022 to 10.2022 (7 months)
ECTH, Other countries (Transportation and logistics)

- Working with clients in the American market on transporting their vehicles to various states.
- Updating clients with tracking information of their vehicle when sales team are off for the day.
- Updating clients with drivers information or other inform needed via Calls, texts or emails
- Handling live chats with clients who need through the website live chat button.
- Updating notes and sale person on development of transportation.

Customer Support Specialist

from 06.2021 to 09.2021 (3 months)
Wix, Kyiv (Design)

- Communicated with users through various support channels.
- Troubleshoot issues and provide users with solutions.
- Analyze user behaviour, content suitability & develop and maintain positive customer relationships and satisfaction. 

- Go above and beyond to “wow” customers and give them a smooth experience

Dispatcher

from 03.2021 to 10.2021 (7 months)
Sonic Auto Transportation, Remote (Transportation and logistics)

I had the responsibility of :
- Negotiating with drivers and updating the board with techniques to get a driver.
- In my first month, I was in the top 10 dispatcher in the company as I am a fast learner and very diligent.
- I spoke with clients and bought them in on the idea of using the company to move their vehicles
- I updated the customer on every step from looking for a driver to safe delivery of the vehicle

Education

Georgian National Medical University

General Medicine, Other countries
Higher, from 2024 to 2027 (3 years)

Bogomolets National Medical university

General medicine, Kyiv
Higher, from 2020 to 2022 (2 years)

Air Force Secondary School

Science, Lagos
Specialized secondary, from 2010 to 2017 (7 years)

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• CRM
• Zendesk
• Notion
• QuickBooks
• Grammatically correct speech
• Odoo
• Vonage

Language proficiencies

• English — fluent
• Spanish — beginner

Additional information

I am a native English speaker currently seeking a remote position. You can contact me via Telegram and Viber at [open contact info](look above in the "contact info" section)

I thrive in both teamwork and independent environments and enjoy assisting people. I am capable of working and coordinating effectively under stress, always putting in my best effort for any given task.

I look forward to the opportunity to work with you!