Катерина
Customer support specialist, 25 000 UAH
- Age:
- 37 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
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Work experience
Сейл-менеджер
from 09.2022 to now
(3 years 10 months)
TBO Holidays (Туризм)
Additional information
PREFERRED JOB Intermodal logistics manager
WORK EXPERIENCE
01/02/2019–26/03/2020 Customer service representative
Nustay (Danish Software product company), Kyiv (Ukraine)
-Contacting hotel suppliers in regards reservation/booking details;
- Investigating booking reservation details;
- Providing relevant parties with necessary information (suppliers, clients, management, 1st level
of support);
- Making new booking reservations.
As a senior specialist handling the interview and providing training for new employees.
01/07/2014–29/07/2017 English Teacher, Headmaster, Methodist
English Language Education Center "Australia House", Guangzhou (China)
- Organization of the learning process.
- Curriculum development.
- Teaching the English language to children 2 to 14 years old.
- Organizing English Drama Play Club.
01/02/2014–30/06/2014 International Sales Manager
Casoon Machinery, Guangzhou (China)
- Handled Correspondence with foreign customers.
- International sales.
- Negotiated with machinery factories in China.
- Escort supervisors and potential customers to factories.
- Provided Interpretation (from - to Russian, Ukrainian, English, Chinese languages)
13/07/2011–28/01/2013 Teacher , Instructor
Early Child Education Center "Gymboree", Guangzhou (China)
-Handled classes for children aged 0-5 years. Classes utilise a unique combination of music,
movement, props, imaginary play and developmental psychology to create a fun and magical world
where children learn, thrive and most importantly have fun.
- Organized events such as Birthday Partys for families, Christmas celebrations etc.
01/09/2007–27/08/2009 Teacher of Chinese Language.
Kyiv Gimnasium of Oriental Languages No 1, Kyiv (Ukraine)
Teaching the Chinese language to students from 6 to 16 years old.
12/4/20 © European Union, 2002-2020 | http://europass.cedefop.europa.eu Page 1 / 3
Curriculum vitae Kateryna Rybalchenko
- Developing individual teaching methodic for students.
- Using multimedia materials in the education process.
-Documents translation (English, Chinese, Russian and Ukrainian languages.)
-Organizing events and celebrations related to the education process.
- Organising after classes work with children.
EDUCATION AND TRAINING
01/12/2013–10/12/2013 Certificate Music and Play Instructor
Early Child Education Center Gymboree, Shanghai (China)
- English and Chinese Languages;
-Music education,
- Early Child physical development
01/08/2009–25/06/2011 Master degree in International Teaching of Chinese Language
Jinan Univercity, The Institute of Language and Culture., Guangzhou (China)
English and Chinese languages.
Fundamentals of teaching the Chinese language to foreign students.
Chinese Culture and History.
01/09/2006–25/06/2009 Bachelor degree in Chinese and English Philology
Kyiv Univercity "Shidnyi Svit", Kyiv (Ukraine)
General:
Chinese, English, Russian, Ukrainian
Occupational:
Language teaching. Translation.
01/09/1995–21/06/2006 Cecondary Education
Kyiv Gymnasium of Oriental Languages No 1, Kyiv (Ukraine)
PERSONAL SKILLS
Mother tongue(s) Ukrainian, Russian
Foreign language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C1 C1 C1 C1
Master
Chinese B2 B1 B2 B2 B2
Master
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages - Self-assessment grid
Communication skills - good communication skills gained through my experience an international sales manager and
customer support specialist
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