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Work experience

Lead specialist in automation and support of IT systems

from 04.2022 to now (4 years 5 months)
МХП, ПрАТ, Київ (IT)

Providing advice on the operation of the cash register and cash register software


Prompt repair/replacement of faulty IT equipment at Control of the terms of execution of requests from own outlet
Control of deadlines for the fulfillment of requests from franchisee representatives
Active participation in the opening of own outlets from the IT side (approval of the IT equipment connection scheme, confirmation of the order of the amount of IT equipment for the new outlets, network settings, user equipment, and equipment for printing and scanning, control and verification
Training of new employees of the outlet support and development department
Analysis of requests submitted to the outlet's support and development department

Аудитор ІТ систем(audit IT)

from 05.2020 to 02.2022 (1 year 10 months)
RetailGroup, Київ (Роздрібна торгівля)

IT Audits of Internal Stores: Conducted thorough audits of IT systems across the company's stores, evaluating the efficiency of technology usage, identifying risks, and uncovering potential weaknesses in IT infrastructure.

Development of IT Strategy:

Identified opportunities to improve technological processes in retail, developed and implemented plans for upgrading equipment, and modernizing IT platforms.

Analysis and Implementation of Recommendations:

Based on audit findings, recommendations were provided to optimize IT-related costs, enhance data security, and improve employee productivity. ustry.

Technical support engineer

from 09.2016 to 10.2019 (3 years 2 months)
OperTec, Київ (Tv industry)

Duties:
• Conducting trainings on the work and setting up equipment for foreign clients.
• Testing equipment after production.
• Setting up special operator equipment.
• Work on the set as an engineering staff for the maintenance and operation of special camera equipment.
• Harmonization of equipment specifications.
• Remote technical customer support.
• Consultations on repair, use and tuning of equipment.
• Writing technical documentation for the operation of equipment.
• Repair of equipment at clients
• Sending equipment, work with international delivery services.
• International business trips
• Knowledge of interfaces used in industrial automation and for data transfer.

Education

Zhytomyr Technology university

Information and computer technology, Житомир
Higher, from 2010 to 2015 (5 years)

Knowledge and skills

• Комунікабельність
• Здатність до навчання
• Адаптивність
• Доброзичливість
• Неконфліктність
• Дисциплінованість
• Ведення CRM
• MS Excel
• Уміння аналізувати
• Управлінські навички
• Управління персоналом
• Ведення переговорів
• Стратегічне планування
• Самостійне прийняття рішень
• Водійські права кат. B
• Організованість
• Старанність

Language proficiencies

English — advanced

Additional information

Personal Qualities
•Initiative: I am proactive in solving problems and initiating improvements to optimize workflows. I have successfully led projects and anticipated challenges.
•Sociability: I easily communicate with people from various professional backgrounds and cultures. I have extensive experience working with international clients and partners.
•Stress Resistance: I remain productive under high-pressure situations and am capable of making decisions in uncertain or high-stakes environments.
•Leadership: I have experience managing teams, including training and developing new employees. My ability to motivate teams has contributed to enhanced performance and productivity.
•Adaptability: I easily adapt to change and quickly learn new technologies and tools to improve productivity and business outcomes.