Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6251995/

Work experience

Customer support representative

from 10.2025 to 09.2026 (1 year)
Simply Contact, Львів (Телекомунікації, зв'язок)

--Handling customer inquiries across chat, email, and voice, resolving issues related to orders, accounts, payments, and cancellations
--Ensure all resolutions align with the company’s policies and processes, delivering outcomes that meet customer expectations.
--Collaborating with team leads and peers to ensure smooth operations, sharing insights and feedback, and support during high-demand or critical situations.

Researcher

from 06.2022 to 11.2023 (1 year 6 months)
Staffing Partner, Львів (Пошук персоналу, HR)

-Sourcing and contacting candidates for all levels of technical vacancies
Using internal database, LinkedIn and basic boolean search for other places
-Working closely with Recruitment Lead
-Planning search strategy and providing a constant pipeline of submitted
candidates
-Reaching KPI according to KPI policy
- Keep track of ATS filling quality
-Providing instant and sufficient feedback to candidates at all stages of the process
- Cooperation with team members, Recruitment Leads and Hiring
Managers
-Preparing candidates’ CVs for interviews with clients, ensuring they are
well-presented and tailored to the job requirements.

Customer Support Representative

from 02.2021 to 02.2022 (1 year)
Livingston Research, Львів (IT)

-delivered timely and empathetic support to customers, maintaining high satisfaction and trust
-resolved order-related and post-purchase issues efficiently, reducing repeat queries
- guidance on order placing and post-purchase requests
-identified and reported bugs to technical teams, contributing to product improvements
-collaborated with cross-functional teams to resolve complex user issues quickly
-participated in testing of new company products, helping identify issues pre-launch

Education

Національний університет "Львівська політехніка"

Міжнародні відносини, Львів
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

Artichoke (Art&Fashion School) - Курси академічного малюнку.

2019, 3 місяці

Knowledge and skills

• Стресостійкість
• Boolean search
• X-Ray Search
• CleverStaff
• Пошук кандидатів на LinkedIn
• Resume screening
• IT recruiting
• Recruitment
• IT-рекрутинг
• IT
• Communicability

Language proficiencies

• English — average
• Ukrainian — fluent