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Work experience

Sales Development Manager, Lead Generation Manager

from 02.2022 to 10.2024 (2 years 8 months)
Buffalo Market, California (Wholesale, distribution, imports, and exports)

* Present, promote and sell products/services to existing and prospective customers.
* Establish and maintain positive business and customer relationships.
*Reach out to customer leads through cold calling, chat and email
*Expedite the resolution of customer problems and complaints to maximize satisfaction.
*Achieve agreed upon sales targets and outcomes.
*Establish relationships with niche brands in need of distribution network.
* Lead Generation with up-to-date platforms such as LinkedIn, Crunchbase, Sales Navigator

Customer Success Analyst

from 07.2020 to 10.2021 (1 year 3 months)
DevBridge, USA (Remote) (IT)

*Reached out to clients through calls, chat and email.

*Establish a trusted relationship to help drive continued value of the company’s products and services

* Work with the sales and marketing team to drill customer references and develop case studies

* Collaborate, problem solve, and/or strategize upcoming client meetings with team members

* Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

* Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

Customer Service/Support Representative

from 03.2019 to 05.2020 (1 year 2 months)
Scentbird, New York (Remote work)) (Beauty, fitness, sports)

* Advised customers on a wide range of the company’s products and services through calls, chat and email.
* Convinced customers/clients to purchase a particular product.
* Helped customers with complaints and questions concerning the products before and after delivery in a professional manner.
* Ensured product information are accurate and up to date.
* General duties such as making calls, emailing and sending marketing materials to clients/customers.
* Made the public aware of all our promotions, discounts and special offers.

Phone call operator/Sales manager

from 12.2017 to 01.2019 (1 year 1 month)
Atlantico, Vinnytsia (Design)

* Remote work
* Sending emails, making calls, making sales and creating quotes.
* Working with management and senior staff to meet particular set goals and targets.
* Serving consumer payments processing and refunds.
* Addressing questions, complaints and concerns in a professional manner and in accordance with company policy.

Freight Forwarder

from 12.2016 to 11.2017 (11 months)
Colony, San Francisco (Transportation and logistics)

* Strive for consultative sales to distinguish market presence by effectively probing / identifying needs and suggesting solutions to help customers.
* Build a good understanding of target customers/assigned account base.
* Provide personalized service and build relationships with customers, identify current and future customer requirements.
* Communicate significant trends, rate changes and policies to customers’ accounts.

Education

Vinnytsia National Medical University

Medicine, Vinnytsia
Higher, from 2015 to 2021 (6 years)

Additional education and certificates

University of Port Harcourt Teaching Hospital

2022, 1 year

AirForce Hospital

2023, 1 year

Knowledge and skills

• MS Office
• Internet User
• MS PowerPoint
• Windows
• CRM
• Communicability
• Google Docs
• Skype
• Teamwork
• Organizational skills
• Responsibility
• Gmail
• Attentiveness
• Slack
• TeamViewer
• Google Workspace
• Zendesk
• Patience
• EyeBeam
• Respectful
• Professionalism
• Management of CRM
• Stress resistance
• LinkedIn Sales Navigator
• LinkedIn
• Active sales
• Direct sales
• HubSpot
• Crunchbase
• Time management

Language proficiencies

• English — fluent
• Korean — average
• Ukrainian — beginner
• Russian — beginner

Additional information

* 1st runner-up in a high school spelling competition (2012/2013)
* Winner of an inter-school spelling competition (2013/2014)
* Proficient orthographer