Contact information

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Work experience

Office & IT Admin Support

from 08.2024 to 04.2025 (8 months)
Gemesys GmbH in Bochum, Germany, Дистанційно (IT)

1. Assisted company founders with daily administrative tasks, enabling effective decision-making and time management.
2. Led office relocation and workspace optimization to enhance operational efficiency.
3. Spearheaded event planning and execution, fostering team engagement and company culture.
4. Streamlined onboarding processes, providing technical and administrative support for new hires.
5. Optimized office supply and resource management, ensuring smooth day-to-day operations.

Polish language tutor

from 08.2021 to 08.2022 (1 year)
Freelancer, Дистанційно (Освіта, наука)

1. Conducted online tutoring sessions for students learning Polish.
2. Developed customized lesson plans to meet individual student needs.
3. Utilized online platforms and tools for effective remote teaching.

ELD Operations Manager

from 07.2021 to 07.2024 (3 years)
IIK Transport, Inc (USA), Тернопіль (Транспорт, логістика)

1. Managed driver schedules and route planning in compliance with HOS regulations.
2. Performed internal audits using Electronic Logging Devices (ELD) and electronic logbooks to ensure HOS rules are met.
3. Acted as a liaison between company departments for on-ground operations to remove blockers.
4. Managed the day-to-day financial operations.
5. Developed personalized operation schedules for over 200 drivers, enhancing their efficiency by 40%, which resulted in increasing the company's profit by approximately 27 million dollars per year.

Logistics dispatcher

from 08.2020 to 03.2021 (7 months)
Atlas Cargo, Дистанційно (Транспорт, логістика)

1. Found and booked loads for drivers using load boards and direct communication with brokers.
2. Maintained constant communication with drivers, providing updates on routes, schedules, and delivery instructions.
3. Negotiated rates with brokers and ensured compliance with contractual agreements.
4. Monitored shipments to ensure on-time delivery and resolved any issues that arose during transit.

Technical Support Operator

from 05.2019 to 06.2020 (1 year 1 month)
Cadence Premier Logistics, Дистанційно (Транспорт, логістика)

1. Spearheaded technical support for the Electronic Logging Devices (ELD) to solve day-to-day operational issues.
2. Addressed clients' technical issues.
3. Enhanced customer service skills by effectively communicating with clients to solve their problems.
4. Developed comprehensive technical support documentation guides.
5. Collaborated with team members to ensure timely deliveries and customer satisfaction. Monitored transportation schedules and resolved logistical issues.

Education

University of Applied Sciences and Arts in Dortmund

IT Project Management, Дортмунд
Higher, from 2023 to 2025 (2 years)

West Ukrainian National University

Cyber Security, Тернопіль
Higher, from 2019 to 2025 (6 years)

Jagiellonian University

Public Administration, Краків
Higher, from 2017 to 2020 (3 years)

Additional education and certificates

European Law School at West Ukrainian National University

2019-2020

Knowledge and skills

• MS Excel
• Adobe Photoshop
• Project planning
• Waterfall Methodology
• Agile Methodology
• SCRUM Framework
• Resources Management
• Risk management
• Digital Transformation
• Trello
• Jira
• Управління ІТ-проєктами
• ELD systems
• Confluence
• MS Project
• ClickUp
• Slack
• GitHub
• SQL
• Python
• BPMN

Language proficiencies

• Ukrainian — fluent
• Polish — advanced
• English — above average
• German — average

References

Dr.-Ing. Dennis Michaelis

Dr.-Ing. Dennis Michaelis

CEO, Gemesys GmbH