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Work experience

Customer support representative

from 03.2025 to now (11 months)
VEN Commerce, Дистанційно (Роздрібна торгівля)

Customer Support Specialist in a retail project focused on customized jewelry sales. Handle customer inquiries in Zendesk (tickets), provide consultations on custom orders, materials, designs, production timelines, and delivery. Support customers throughout the entire order lifecycle—from requirement clarification to post-sale support. Manage payment issues, order modifications, returns, and claims. Consistently meet SLA requirements, work with attention to detail and sensitive customer data, and demonstrate stress resilience and persistence in resolving complex cases. Quickly adapt to new products and internal processes.

Customer support representative

from 05.2023 to 02.2025 (1 year 10 months)
Reathelte, Дистанційно (Роздрібна торгівля)

Responded to customer inquiries promptly and professionally via phone and chat, provided accurate product information and personalized recommendations, troubleshot and resolved product-related issues, used Zendesk for efficient customer communication and ticket management, maintained up-to-date product knowledge and awareness of industry trends, listened attentively and showed empathy toward customer concerns, escalated complex issues to higher-level support or specialized teams, handled customer complaints with a customer-centric and professional approach, collaborated with cross-functional teams to gather information and improve the customer experience, and collected customer feedback while contributing to process improvements.

Customer Support Representative

from 03.2022 to 05.2023 (1 year 3 months)
Easy Car Transport LLC, Дистанційно (Транспорт, логістика)

Managed incoming calls and customer service inquiries, returned all missed calls to ensure 100% coverage of customer requests, identified and assessed customer needs to achieve high satisfaction, resolved customer account issues with accuracy and efficiency, provided accurate and complete information using appropriate tools and methods, and handled customer complaints by offering suitable solutions within set time limits while following up to ensure full resolution.

Warehouse associate

from 01.2020 to 12.2021 (2 years)
Amazon Fresh LLC, Brooklyn, NYC, USA (Retail)

Receive and process incoming shipments accurately.
Safely operate material handling equipment for efficient movement of items.
Prepare orders with accuracy and proper labeling.
Maintain inventory accuracy through regular counts and reporting discrepancies.
Ensure products meet quality control and freshness standards.
Follow procedures for storage, organization, and rotation of inventory.
Collaborate with team members to meet productivity targets.
Keep work area clean and organized.
Adhere to safety regulations and protocols.
Utilize warehouse management systems for inventory tracking.

Inventory Associate

from 09.2019 to 05.2020 (9 months)
WIS International, Brooklyn, NYC, USA (Retail)

Perform accurate physical counts using specialized devices.
Follow standardized inventory procedures for consistency and accuracy.
Organize and categorize inventory for efficient counting.
Identify and report discrepancies in inventory levels.
Collaborate with team members to streamline counting processes.
Operate and maintain specialized inventory equipment.
Record and update inventory counts in appropriate systems.
Assist in reconciling inventory discrepancies.
Follow safety protocols while handling inventory.
Support periodic inventory audits.

Delivery Driver

from 09.2019 to 12.2021 (2 years 4 months)
UPS, Staten Island, NY, USA (Transportation and logistics)

Safely transport packages to designated locations.
Load and unload packages with care.
Follow assigned routes and schedules for timely delivery.
Verify package information and recipient details.
Provide excellent customer service during deliveries.
Obtain necessary signatures and proof of delivery.
Adhere to traffic laws and safety regulations.
Report vehicle maintenance or repair needs.
Maintain accurate delivery records and logs.
Communicate effectively with the dispatch team.

Cashier

from 10.2016 to 02.2019 (2 years 5 months)
Net Cost Market, Brooklyn, NY, USA (Marketing, advertising, and PR)

Process customer purchases accurately and efficiently using a cash register or POS system.
Provide friendly and helpful customer service, addressing inquiries and concerns.
Accept various forms of payment and provide change or receipts.
Maintain a clean and organized checkout area.
Follow store policies for coupons, discounts, and returns.
Collaborate with team members for smooth checkout operations.
Monitor and handle cash drawer securely.
Promote store products or loyalty programs when appropriate.
Stay vigilant for security risks and report any incidents.
Uphold professional conduct and represent the store positively.

Education

Kyiv National Linguistic University

Master’s degree in Philology (English Translation), American Studies, Київ
Higher, from 2024 to 2025 (1 year)

Master’s program in Philology (English Language and Translation), educational and professional program American Studies. The program focused on advanced English language proficiency, written and oral translation, intercultural communication, and the analysis of U.S. culture, society, and contemporary processes. Special emphasis was placed on accuracy of meaning transfer, working with professional and technical terminology, developing analytical thinking, and building clear and effective communication skills.

Kyiv National Linguistic University

Associate of Science: Language Interpretation And Translation, Київ
Unfinished higher, from 2020 to 2024 (4 years)

The program provided a strong practical foundation in consecutive interpretation, translation techniques, terminology management, and bilingual communication. Training emphasized accuracy, clarity, stress resilience, and real-time problem-solving in professional and technical contexts.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Працьовитість
• Здатність до навчання
• Чесність
• Робота із запереченнями
• Ведення CRM
• Адаптивність
• Дисциплінованість
• Уважність
• Комунікабельність

Language proficiencies

• Ukrainian — fluent
• English — advanced

Additional information

Resilient and motivated Customer Support Specialist with 4+ years of experience in eCommerce and retail projects. Fluent in English, with international experience in the USA and a strong background in Zendesk-based support, handling high ticket volumes and resolving complex cases while meeting SLA standards. Holds a Master’s degree in Philology (English Translation) and an Associate of Science in Language Interpretation and Translation. Fast learner with strong communication skills, attention to detail, and a disciplined, growth-oriented mindset, committed to building a stable future in a free and independent country.