Resume from March 1, 2023PRO

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Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from www.work.ua/resumes/6434201/

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Work experience

Customer Support Representative

from 06.2022 to 11.2022 (5 months)
WOW 24-7, Ivano-Frankivsk (Telecommunications and networking)

Managing customer service inquiries by email and chats.
Replying in a timely manner to cover 100% customer requests.
Identifying and assessing customer needs to achieve satisfaction
Resolving any emerging problems that customer accounts might face with accuracy and efficiency
Providing accurate, valid, and complete information by using the right methods/tools
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Customer Support Representative

from 05.2022 to 12.2022 (7 months)
Easy Car Transport LLC, Lviv (Transportation and logistics)

Managing incoming calls and customer service inquiries
Calling back all the missed calls to ensure 100% coverage of customers' requests
Identifying and assessing customer needs to achieve satisfaction
Resolving any emerging problems that customer accounts might face with accuracy and efficiency
Providing accurate, valid, and complete information by using the right methods/tools
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Warehouse associate

from 01.2020 to 12.2021 (1 year 11 months)
Amazon, Brooklyn, NYC, USA (IT)

Inventory Associate

from 09.2019 to 05.2020 (8 months)
Washington Inventory Services, Brooklyn, NYC, USA (Inventory)

Delivery Driver

from 09.2019 to 12.2021 (2 years 3 months)
UPS, Staten Island,NYC, USA (delivery)

Cashier

from 10.2016 to 02.2019 (2 years 4 months)
Net Cost Market, Brooklyn,NYC, USA (Marketing, advertising, and PR)

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Education

Kyiv National Linguistic University

Associate of Science: Language Interpretation And Translation, Kyiv
Higher, from 2020 to 2024 (4 years)

I study language interpretation and translation in business communication at the Kyiv National Linguistic University.

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Additional education and certificates

Pro Fitness Courses

2017, 3 місяці

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Language proficiencies

• Ukrainian — fluent
• English — advanced

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Additional information

I have lived in the USA.
Advanced in English.
I study language interpretation and translation at the Kyiv National Linguistic University.
Basketball is my crush.
Travel, hiking, interesting books, good music, and cars.

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