Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6458160/

Work experience

Truck and trace

from 11.2021 to 06.2022 (8 months)
PLS Logistics 🇺🇸, Lviv (Transportation and logistics)

Coordinated clients, drivers and logistics operations.
* Managed multiple requests while maintaining timely communication.
* Handled problems and unexpected situations efficiently.
* Developed strong organizational, communication and multitasking skills.

Call center agent

from 08.2020 to 07.2021 (1 year)
Orthodontic experts 🇺🇸, Lviv (Telecommunications and networking)

* Assisted clients with concerns and questions related to braces and orthodontic treatment.
* Provided clear, professional and empathetic customer support.
* Resolved client issues while maintaining a positive customer experience.
* Communicated with clients across different stages of their treatment journey.

Customer support agent

from 06.2017 to 03.2018 (10 months)
Goldsmith enterprises, Lviv (Telecommunications and networking)

Communicated with customers to understand their requirements and recommend suitable products.
* Managed customer inquiries and supported the sales process.
* Built customer relationships and followed up on potential sales.
* Provided professional service throughout the customer journey.

English tuitor

from 04.2016 to 06.2017 (1 year 3 months)
Garneton secondary school, Kitwe (Additional Evening classes)

I signed up for voluntary teaching at a government institution to help the under privileged teens learn how to read and write the English language.

Education

danylo halytskyi national medical university

General medicine, Lviv
Higher, from 2017 to 2023 (6 years)

6th year medical student

Additional education and certificates

Doctors practice license which enabled me to practice physically in hospital

2026 August 2026

Knowledge and skills

• MS Office
• Advisement
• Telecommunications

Language proficiencies

English — fluent

Additional information

ADDITIONAL STRENGTHS

* Medical background relevant to healthcare and aesthetic medicine
* Comfortable communicating with emotionally sensitive clients
* Strong written and verbal communication
* Fast learner and adaptable to new CRM systems
* Proactive and target-oriented
* Comfortable working independently in a remote environment
* Available to work



I am a Medical Doctor who studied General Medicine at Danylo Halytsky Lviv National Medical University and hold a practicing medical license in Zambia. Dermatology was also part of my medical training, giving me a foundation relevant to aesthetic and dermatological care.

I have extensive customer support and client-management experience. I previously worked with Orthodontics Expert, where I assisted clients and resolved concerns related to braces and their treatment. I also worked as a Dispatcher at PLA Logistics, developing strong communication, coordination and problem-solving skills. Later, I worked with a recovery firm where I gained hands-on experience with CRM management, client follow-ups and outbound communication.

These roles have strengthened my ability to understand client needs, handle objections, resolve concerns, maintain client relationships and work systematically toward results. I am confident communicating through phone, WhatsApp, social media and CRM systems.

I believe my combination of medical knowledge, dermatology exposure, customer support experience and sales-oriented approach makes me a strong candidate for this role. I would be excited to contribute to your clinic while growing within the team.