Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6475462/

Work experience

Customer support representative

from 10.2020 to 05.2021 (8 months)
Millhouse Logistics, Одеса (Транспорт, логістика)

Assisted customers via phone, email, and chat, providing timely and accurate information.
Resolved customer issues by identifying problems and coordinating with relevant departments.
Maintained clear and professional communication to ensure customer satisfaction.
Provided regular updates on orders, deliveries, and service status.
Logged all interactions in the company system for tracking and follow-up.

Account manager/Shift Leader

from 10.2020 to 07.2026 (5 years 10 months)
Millhouse Logistics, Одеса (Транспорт, логістика)

Dispatcher / Account Representative
Provide direct quotes and full logistical support for expedited ground shipments across the U.S. Maintain clear communication between customers, carriers, and internal departments to ensure timely and efficient deliveries. As a shift leader, support my team in staying mindful and solution-oriented during high-pressure and unpredictable situations.

Supervised a team of dispatchers to ensure smooth daily operations.
Oversaw load booking process and coordinated assignments across the team.
Provided guidance, support, and performance feedback to team members.
Reported shift results and key updates to management.

Receptionist

from 04.2017 to 09.2020 (3 years 6 months)
Panorama De Luxe hotel, Одеса (Туризм)

Communications with customers to receive service and enhance customer satisfaction, work with objections and complaints.
Entered orders for customers in a computer system for products or services and recorded customer information in the database.
Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
Participating in productivity and improvement of business.
Strong analytical competences and structured way of working.
Customer settlement, keeping accounting reports.
Phone sales experience.
Provide input into the continuous improvement of business processes and procedures within the scope of the work team
Self-Improving allowing for solid team development
Working knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

Education

Odesa National Economic University

International Economics, Одеса
Higher, from 2012 to 2017 (5 years)

Additional education and certificates

Mate Academy, Digital Marketing course

2026, 4 місяці

Knowledge and skills

• Sylectus
• IVIA
• DAT Power
• Oracle Database
• Cargobase
• Active Aero board
• CVG board

Language proficiencies

English — above average

Additional information

Skills:
Excellent multitasking ability.
Experience in high-volume call centre fielding approximately 60 calls per day.
Solid client facing experience.
Demonstrate accountability.
Resilient and adaptable.
Sales and cost reporting automation.
Attention to detail and hitting timelines.
Ability to effectively deal with conflict.