Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/6483756/

Work experience

Проджект-менеджер

from 02.2025 to 11.2025 (10 months)
Neural Dynamics, Дистанційно (IT)

- Manage 4–5 parallel software projects (3–5 people each) across the full delivery cycle: planning, prioritization, milestone tracking, quality control, and stakeholder communication.
-Coordinate reports for facilitating client communication (2–3 syncs/week), ensuring requirement clarity and alignment that led to delivery predictability improvement and reducing rework.
-Led a 2-month product iteration with 4 successful releases: conducted sprint demos, gathered feedback, refined backlog, and aligned design & development priorities for each iteration.
-Facilitated 6 client kick-offs and 4 final demo presentations, reinforcing trust and shared product vision.
-Conduct grooming sessions to refine tasks and execution sequence; maintain transparent documentation in Confluence and task management in Jira.
-Participate in manual validation prior to release to ensure delivered functionality meets business and user requirements.
-Lead retrospectives and internal syncs to improve workflow and reduce blockers across development and design teams.
-Support AI-driven automation initiatives by writing structured prompt specifications (role, inputs, expected outputs, constraints) for AI agents.

Support agent

from 10.2020 to 02.2025 (4 years 5 months)
Gameloft, Львів (IT)

Progressed from Junior to Senior while taking ownership of workflow efficiency, stakeholder communication, and team performance for a Tier A game.
-Coordinated daily communication and alignment between Customer Support and Development teams, clarifying priorities, facilitating discussions, and ensuring transparency on issue status.
-Trained and mentored 20+ agents, introduced handling standards, and created structured learning materials.
-Maintained the knowledge base and established clear guidelines for updates on Confluence and internal sources.
-Delivered 40+ release-based reports for stakeholders, showcasing critical issues and operational risks to be mitigated.
-Introduced workflow improvements and facilitated structured sync routines, reducing average response time by 25% while maintaining high quality.

Social media manager

from 07.2018 to 08.2018 (2 months)
NBS Lviv, Львів (Консалтинг, бухгалтерія, аудит)

-monitored and analyzed 300+ social media posts daily regarding the brand and its products;
-prepared 20+ reports using web analytics tools, providing actionable insights to stakeholders.

Education

ЛНУ імені І.Франко

Англо-український переклад, Львів
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

Foundations of Project Management by Google

12 місяців

Knowledge and skills

• Комунікабельність
• Неконфліктність
• MS Excel
• Доброзичливість
• Ведення документації
• Відповідальність
• Здатність до навчання
• Дисциплінованість
• MS Word
• Адаптивність
• Управлінські навички
• Організованість
• MS Office
• Уміння аналізувати
• Привітність
• Чесність
• Стресостійкість

Language proficiencies

• English — above average
• Spanish — average