Contact information

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Work experience

Фотограф

from 03.2024 to now (2 years 4 months)
Фриланс, Київ (Шоу-бізнес, мистецтво, культура)

Фотограф із досвідом роботи у fashion та lifestyle напрямках. Проводжу лукбуки, fashion-зйомки та індивідуальні фотосесії, працюю з природним і студійним світлом, виконую відбір та обробку фотографій у Lightroom і Photoshop. Маю профільну освіту у сфері фото- та відеомистецтва, а також додаткове навчання зі світла, ретуші та композиції. Добре розумію важливість точності, дотримання дедлайнів і командної роботи для створення якісного візуального контенту. Особливо зацікавлена у розвитку в сегменті fashion та e-commerce фотографії.

Діяльність:
- Проведення фотосесій: fashion, lookbook, individual, lifestyle, love story.
- Організація підготовки до зйомок.
- Робота з моделями під час фотосесій.
- Відбір, кольорокорекція, детальна ретуш фотографій.
- Робота в Adobe Lightroom та Photoshop.
- Підготовка матеріалів для передачі клієнтам.

Навички:
- Adobe Lightroom
- Adobe Photoshop
- Студійне освітлення
- Портретна фотографія
- Fashion фотографія
- Lifestyle фотографія
- Ретуш
- Робота з моделями
- Підбір референсів, створення мудбордів
- Google Sheets
- Організація фотозйомок

Релевантна освіта:
01/09/2013 - 30/06/2017
Випускниця Комунального позашкільного навчального закладу "ДОДЮК
Веснянка" (вивчала фотомистецтво, режисуру, відеомонтаж)

01/10/2019 - 30/06/2020
Закінчила курси у медіаосвітньому проекті "Інтершкола" (спеціальність:
звукорежисер)

2024 - 2026 роки
Проходила онлайн та офлайн курси у досвідчених фотографів по фотографії, студійному освітленню, ретуші, AI інструментам для ретуші.

Quality assurance specialist

from 02.2023 to 11.2025 (2 years 10 months)
Nextiva, Дистанційно (IT)

• Monitored quality and performance across Support, Sales, Customer Care, and
Onboarding teams through chats, calls, and email evaluations.
• Delivered structured feedback and coaching to agents. Led one-on-one sessions
mentoring the agents in Customer Retention, Sales and Support teams. The
meetings were focused on communication quality, customer experience, customer
retention and adherence to company standards.
• Mentored new support agents during onboarding by providing guidance on
communication standards, workflows, and customer interaction best practices.
• Conducted quality assessments and detractor analysis to identify recurring customer
experience issues, communication gaps, and process improvement opportunities.
• Participated in team discussions and calibration meetings to improve support
workflows, align communication standards, and enhance overall service quality.
Actively participated in the performance monitoring and process improvements
discussions.
• Collaborated closely with managers and cross-functional teams to address
performance trends and support continuous improvement initiatives.
• Worked with the Marketing team to review outreach quality, ensure alignment with
company standards, and improve communication consistency with potential
customers.
• Contributed to maintaining high operational standards by identifying quality issues,
supporting process optimization, and helping improve team performance.

Technical Support Specialist

from 07.2021 to 02.2023 (1 year 8 months)
Nextiva, Дистанційно (IT)

• Provided technical support and trainings to customers in English regarding company products, services, and technical functionality through calls and live chats.
• Resolved a wide range of technical issues, including complex escalation cases, while maintaining high standards of customer communication and problem-solving.
• Supported customers across multiple communication channels, including phone and chat support, in a fast-paced environment.
• Assisted management in reducing support queue volume during high-demand periods by providing additional call support when required.
• Completed Senior Cloud Specialist and Enterprise Support Path training programs and achieved TSR III qualification.
• Developed strong troubleshooting, customer communication, escalation handling, and multitasking skills while working with diverse customer cases.

SEO copywriter

from 10.2020 to 05.2021 (8 months)
House of Sun Studio, Київ (Освіта, наука)

Creation of social media and website content: marketing posts, informational posts and articles representing the services of the Studio. Services of the Studio: psychology, astrology, numerology consultations; Services for children development and entertainment.

Social media manager

from 03.2018 to 06.2021 (3 years 4 months)
School of public speaking by Larisa Tintulova, Дніпро (Освіта, наука)

• I worked in social media marketing, creating Instagram content, advertising visuals, and promotional banners for a school of public speaking and oratory.
• I helped to run targeted ads and supported the promotion of the school’s services.
• I also shot and edited videos from the school's events for Instagram.

Education

КНУ ім. Тараса Шевченка

Філологія. Індонезійська та англійська мова та література, Київ
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

Interschool, Sound engineering and video editing

2019-2020, 1 рік

Studied oratory in the "School of Public Speech" in Dnipro, Ukraine

2017-2018, 1 рік

Knowledge and skills

• Комунікабельність
• Уміння аналізувати
• Ведення CRM
• Управлінські навички
• Адаптивність
• Дисциплінованість
• Управління командою
• Performance management
• KPI Management
• Coaching
• Attentiveness
• Public speaking
• Leadership
• Emotional intelligence

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

Name: Alisa Tintulova
Age: 25
Date of birth: 10/19/2000
Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Languages: Ukrainian - native,
English - fluent, Russian - fluent,
Indonesian: Speaking -
intermediate, writing - advanced

Quality Control & Performance Specialist with experience in performance
monitoring, agent coaching, customer communication analysis, and process
improvement in international support environments. Skilled in handling escalations, identifying operational gaps, supporting team performance, and maintaining high customer experience standards across multiple communication channels.

Education:

• 09/01/2017 – 06/30/2024
Master’s degree of Taras Shevchenko National University of Kyiv, Faculty of
Philology. Field of study: Indonesian Language and Literature, Western
European Language and Translation. (On a full scholarship);

• 03/01/2017 – 05/30/2017
Studied oratory in the "School of Public Speech" in Dnipro, Ukraine;

• 10/01/2019 – 06/30/2020
Graduated from the filmschool "Interschool" in Kyiv (specialty: sound engineer);

• 09/01/2013 – 06/30/2017
Outstanding alumna of a 5-year movie making and editing school "Vesnyanka" in
Dnipro, Ukraine;

Work experience:

• 09/01/2016 – 05/30/2018 – Dnipro
Administrator, office manager
"School of Public Speaking by Larisa Tintulova"
Providing the information about the school services to the clients. Help in
organization of group lessons, workshops. Creation of marketing posters and flyers.

• 09/01/2020 – 01/30/2021 – Kyiv
Office manager
Personal Development Studio «House of the Sun»
Accomplishment of multiple office tasks such as answering the phone calls,
client consulting regarding the services of the studio, cleaning maintenance in the
studio

• 09/01/2020 – 01/30/2021 – Kyiv
Copywriter, content manager
Personal Development Studio «House of the Sun»
Posts creation for social media. Creation of promotional articles for the website.

• 07/28/2021 – 02/02/2023 – Kyiv (remote)
Technical support representative at «Nextiva»
• Provided technical support and trainings to customers in English regarding company
products, services, and technical functionality through calls and live chats.
• Resolved a wide range of technical issues, including complex escalation cases,
while maintaining high standards of customer communication and problem-solving.
• Supported customers across multiple communication channels, including phone and
chat support, in a fast-paced environment.
• Assisted management in reducing support queue volume during high-demand
periods by providing additional call support when required.
• Completed Senior Cloud Specialist and Enterprise Support Path training programs
and achieved TSR III qualification.
• Developed strong troubleshooting, customer communication, escalation handling,
and multitasking skills while working with diverse customer cases.

• 02/20/2023 – 11/13/2025 – Kyiv (remote)
Quality Control & Performance Specialist at «Nextiva»
• Monitored quality and performance across Support, Sales, Customer Care, and
Onboarding teams through chats, calls, and email evaluations.
• Delivered structured feedback and coaching to agents. Led one-on-one sessions
mentoring the agents in Customer Retention, Sales and Support teams. The
meetings were focused on communication quality, customer experience, customer
retention and adherence to company standards.
• Mentored new support agents during onboarding by providing guidance on
communication standards, workflows, and customer interaction best practices.
• Conducted quality assessments and detractor analysis to identify recurring customer
experience issues, communication gaps, and process improvement opportunities.
• Participated in team discussions and calibration meetings to improve support
workflows, align communication standards, and enhance overall service quality.
Actively participated in the performance monitoring and process improvements
discussions.
• Collaborated closely with managers and cross-functional teams to address
performance trends and support continuous improvement initiatives.
• Worked with the Marketing team to review outreach quality, ensure alignment with
company standards, and improve communication consistency with potential
customers.
• Contributed to maintaining high operational standards by identifying quality issues,
supporting process optimization, and helping improve team performance.

Special Skills and Talents:
• responsibility
• problem solving
• quality assurance & coaching
• performance management
• KPI tracking & reporting
• Salesforce CRM, Google Sheets tools
• team coaching & feedback
• multitasking
• strong attention to details
• analytical mindset
• great public speaking and communication
• critical thinking
• leadership
• emotional intelligence
• advanced computer skills
• fast-learner