Contact information

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Work experience

Account manager

from 04.2023 to 06.2023 (3 months)
Lux, Lviv (Public and business services)

Supervised the Accounts Payable team, streamlining processes to improve accuracy and compliance with company policies. Successfully reviewed and verified high volumes of invoices, purchase orders, and expense reports, reducing discrepancies and processing errors by 20%. Managed timely vendor and supplier payments, consistently meeting agreed terms and securing available discounts, which contributed to cost savings and stronger supplier relationships.

Call center agent

from 03.2021 to 05.2022 (1 year 3 months)
Ortho E, Lviv (Medicine, pharmacy)

Handled 50–100 customer calls daily, delivering fast, professional, and empathetic support across phone, chat, and email. Memorized and communicated company products and services effectively to resolve inquiries, while documenting customer insights and entering accurate data. Collected and managed client information for 300+ customers weekly, ensuring records were complete and up to date. Consistently achieved a 5-star customer satisfaction rating by actively listening, guiding clients through step-by-step solutions, resolving complaints with professionalism, and escalating complex issues to management when necessary.

Sales representative

from 01.2021 to 05.2021 (5 months)
Rent to own, Lviv (Real estate)

Processed 50–70 customer calls daily, carefully collecting and recording client details (phone, address, email, and service requests) for 250–300 clients weekly. Resolved complaints with professionalism and guided customers through technical troubleshooting step by step, consistently exceeding first-call resolution targets each month. Built strong client trust, contributing to a 98% average customer satisfaction survey score and strengthening long-term customer relationships.

Education

Danylo halytski medical University

Medicine, Lviv
Higher, from 2020 to 2026 (6 years)

Medical student

Knowledge and skills

• OELTS Preparation & Exam Strategies
• Online & In-Person Teaching
• Curriculum Development
• Student Engagement & Motivation
• Public Speaking & Presentation Skills
• Virtual Classroom Management
• Interactive & Gamified Learning
• Lesson Planning & Assessment
• Teaching for children and teenagers
• Conducting individual classes
• Quizlet
• Online teaching

Language proficiencies

English — advanced

Additional information

Excellent communication skills, both verbally and in writing, are necessary to interact with customers and meet their needs. strong active listening abilities to comprehend customer issues and offer suitable solutions.the capacity to handle challenging customer situations or escalations while remaining composed and sympathetic. demonstrated capacity to meet or exceed important performance indicators, such as response times and customer satisfaction scores. capable of prioritizing tasks and multitasking to serve customers quickly and effectively. Understanding the available goods and services to give accurate information and upsell when necessary. knowledge of working in cross-functional teams to solve challenging customer problems.