Khodi

Contact information

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Work experience

Account manager

from 04.2023 to 06.2023 (2 months)
Obre, Lviv (Public and business services)

Supervising Accounts Payable Team: Overseeing and managing a team responsible for processing and recording accounts payable transactions, ensuring accuracy and adherence to established procedures.

Invoice Processing: Reviewing and verifying invoices, purchase orders, and expense reports for accuracy, completeness, and compliance with company policies and procedures. Resolving any discrepancies or issues that arise.

Payment Processing: Coordinating and managing the payment process, including the timely and accurate processing of payments to vendors and suppliers. Ensuring that payments are made within agreed-upon terms and that discounts or credits are properly applied.

Call center agent

from 03.2021 to 05.2022 (1 year 2 months)
Orthodontic experts, Lviv (Medicine, pharmacy)

Answered 50-100 calls per day , providing expeditious customer support with a professional, friendly, and patient attitude, proactively memorized company products and services, completed customer insight reports, and input data.
Collected clients information such as name, address, phone number and the nature of the request for over 300+ clients per week.
Also received a 5-star customer satisfaction rating through voice, chat, and email communications by listening and resolving issues guiding clients through step-by-step solutions, and also politely addressing any customer complaints, escalating to management when necessary.

Sales representative

from 01.2021 to 05.2021 (4 months)
Rent to own, Lviv (Real estate)

Carefully collected information such as phone numbers, address, email and nature of the request for over 250-300 clients per week. Processed over 50-70 calls per day, professionally resolving complaints in a friendly manner, troubleshoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month.
And also built trust with clients resulting in an average customer satisfaction survey score of 98%.

Education

Danylo halytski medical University

Medicine, Lviv
Higher, from 2020 to 2026 (5 years 9 months)

Medical student

Knowledge and skills

Language proficiencies

English — advanced

Additional information

Excellent communication skills, both verbally and in writing, are necessary to interact with customers and meet their needs. strong active listening abilities to comprehend customer issues and offer suitable solutions.the capacity to handle challenging customer situations or escalations while remaining composed and sympathetic. demonstrated capacity to meet or exceed important performance indicators, such as response times and customer satisfaction scores. capable of prioritizing tasks and multitasking to serve customers quickly and effectively. Understanding the available goods and services to give accurate information and upsell when necessary. knowledge of working in cross-functional teams to solve challenging customer problems.