Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6494437/

Work experience

Sales manager

from 12.2025 to 08.2026 (9 months)
BSchool, Remote (Marketing, advertising, and PR)

Communicated with prospective and existing customers to understand their needs and recommend suitable educational solutions.
Responded to customer questions and explained products and services clearly and professionally.
Followed up with leads and maintained communication throughout the sales process.
Handled customer concerns and objections while working toward successful outcomes.
Built positive relationships with customers through attentive and personalized communication.
Worked independently in a remote environment while meeting daily responsibilities and sales objectives.

Account manager

from 01.2023 to 11.2023 (11 months)
Lux, Lviv (Public and business services)

Supervised the Accounts Payable team, coordinating daily operations and ensuring accurate and timely processing of financial documents.
Reviewed and verified high volumes of invoices, purchase orders, and expense reports, reducing discrepancies and processing errors by 20%.
Managed timely payments to vendors and suppliers, consistently meeting agreed payment terms and securing available discounts.
Streamlined Accounts Payable processes to improve accuracy, efficiency, and compliance with company policies.
Maintained strong supplier relationships through reliable communication and timely resolution of payment-related issues.

Call center agent

from 01.2021 to 05.2022 (1 year 5 months)
Ortho E, Lviv (Medicine, pharmacy)

Handled 50–100 customer calls daily, providing fast, professional, and empathetic support via phone, chat, and email.
Assisted customers with inquiries about company products and services, providing clear step-by-step guidance and resolving issues efficiently.
Managed customer information for 300+ clients weekly, ensuring records were accurate, complete, and up to date.
Documented customer interactions, feedback, and relevant information accurately to support effective follow-up and service.
Resolved customer complaints professionally, actively listening to concerns and escalating complex issues to management when necessary.
Consistently maintained a 5-star customer satisfaction rating through attentive communication, problem-solving, and personalized support.

Sales representative

from 03.2020 to 01.2021 (11 months)
Rent to own, Lviv (Real estate)

Handled inbound calls from prospective customers responding to property advertisements on Facebook and other online platforms.
Qualified potential customers by assessing their needs, explaining the rent-to-own process, and confirming eligibility requirements such as creditworthiness.
Provided clear information about available properties, payment arrangements, program requirements, and the path to home ownership.
Coordinated property viewings by connecting qualified prospects with real estate agents and assisting customers throughout the initial sales process.
Identified customers with credit challenges and referred them to appropriate credit-improvement services when necessary.
Maintained accurate customer records and service-request information while handling a high volume of prospective clients.
Built trust with prospective customers through clear communication, active listening, and professional follow-up.

Education

Danylo halytski medical University

Medicine, Lviv
Higher, from 2020 to 2026 (6 years)

Completed a comprehensive medical education with extensive training in communication, analytical thinking, problem-solving, attention to detail, and working under pressure.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Work with clients
• Customer Service
• Phone sales
• Time management
• Appointment Scheduling
• Teamwork
• TeamViewer
• Attentiveness
• Working under pressure
• Conducting negotiations
• Active listening
• Email & Chat Support
• Complaint Resolution
• SRM user
• Keeping personnel records
• High working capacity
• Conflict-free
• Handling objections
• Management of CRM
• Adaptability

Language proficiencies

English — advanced

References

Andriy

Andriy

Head of customer support, Bschool

Additional information

Experienced customer support and sales professional with a strong background in high-volume customer communication, lead qualification, problem-solving, and relationship management. Confident communicating with customers through phone, email, and chat, with experience handling customer inquiries, resolving complaints, explaining products and services, and guiding clients through processes step by step. Experienced working with different CRM systems and customer-management tools, maintaining accurate records, documenting interactions, and managing client information efficiently. Adaptable, quick to learn new products and systems, comfortable working independently or as part of a team, and able to remain professional and solution-focused in fast-paced environments. Fluent in English with strong verbal and written communication skills.