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Work experience

Sales manager

from 06.2022 to 09.2023 (1 year 4 months)
Chanel (Оптова торгівля, дистрибуція, імпорт, експорт)

Additional information

Kristina Zelenska
Email:[open contact info](look above in the "contact info" section)
Date of Birth:5th September 1989
Nationality:Ukrainian
US Visa:Exp. 10th APR 2029
Wattsapp:
‪[open contact info](look above in the "contact info" section)‬

Profile:

A proactive, highly committed and motivated, goal oriented and self-confident with solid experience in sales industry. A respected team member, reliable employee, always focused on achieving results and encouraging colleagues to adhere to high standards of customer service. A well-educated, with superb sales and service skills and professional knowledge, always anticipating possible future challenges and capable of making decisions and introducing innovative ideas that bring best results to the company. A flexible negotiator in all aspects who provides exceptional service and defends company’s best interests.

Boutiques Sales Associate (Level 3,4 )
Princess Cruises
Regal Princess, Grand Princess, Ruby Princess
January 2015 – August 2021

Main responsibilities and duties:

Financial Performance:

Consistently achieve budgeted sales targets each voyage;
Clearly explain and present the product to passengers;
Open and close sales using effective sales techniques;
Provide timely and accurate feedback to management for use in EOC report.

Customer Satisfaction:

Constant focus on excellent customer satisfaction upholding the values of the C.R.U.I.SE. program;
Provide positive first impression, welcoming each and every passenger, interacting, observing and identifying passengers’ needs;
Respond and follow up on any service issues and escalating to a supervisor as appropriate.

Inventory Management:

Perform all inventories, receiving, transfers, deletions, price changes, stock rotations, and ticketing processes in compliance with company P&Ps;
Organize and maintain secure, safe and clean storage areas.

Product Delivery and Standards:

Execute all operations, marketing strategies, events, visual directives, and price changes with correct supporting signage and advertising;
Ensure merchandise is restocked daily and neatly presented on the selling floor:
Promptly communicate issues regarding product quality and stock levels to management.

Boutiques Sales Associate (Level 1, 2)
Princess Cruises
Grand Princess, Coral Princess, Emerald Princess
September 2012 – August 2014

Personal assistant of General Director
Air company “ Air Onix”
September 2010 - August 2012

Trade Manager Assistant
Crimean Travel Company
June 2008 – August 2010

Main responsibilities and duties:

Responsible for world tours promotions and presentations;
Responsible for tours marketing, sales promotions;
Address and follow up on all customer booking inquiries;
Promote new and exotic destinations;
Participate in trials and test programs reporting feedback to management;
Plan and conduct customer seminars, tradeshows and events;
Handle all payments and travel bookings;
Responsible for cost control of printing materials; setting inventory par levels in accordance to company’s policies.

Professional profile

Computer skills:

Windows and Mac OS X Apple operating systems, MS Office applications;
Micros POS – Point of Sale Software and enterprise information system software for the retail and hospitality industry;
Lotus Notes.

Language skills:

English – fluent
French – good
German – basic
Italian – basic
Ukrainian – fluent
Russian – mother tongue

Education:

Tavrida National University V.I. Vernadskogo
Master’s degree (English & French literature and skills), 2006-2011

Sorbonne school of tourism and business (Paris)
Diploma in hospitality and tourism, 2010-2011

Wine and culinary School (Asti, Italy)
Diploma of Sommelier