Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6546308/

Work experience

Chat support Agent

from 07.2022 to 08.2024 (2 years 2 months)
Pin-up, Lviv (Media)

Responsibilities:
-Managed and supported 4+ active clients simultaneously, addressing platform-related inquiries and providing technical assistance in English, Hindi, and Tamil.
-Served as the first point of contact for customers, assisting with deposits, withdrawals, and account verification processes.
-Handled and tracked customer complaints by creating, managing, and following up on support tickets to ensure timely resolution.
-Delivered empathetic customer support, providing reassurance and practical guidance to clients facing issues or dissatisfaction.

Achievements:
-Recognized as Highest Chat Handler of the Month for outstanding productivity.
-Maintained consistently high Quality Assurance (QA) scores over a period of 5 months.
-Demonstrated strong typing efficiency with a speed of 70+ WPM.
-Proficient in industry tools including Jira, CRM systems, Slack, and Webim.
-Exhibited excellent communication and interpersonal skills, enhancing customer satisfaction and experience.

Customer support representative

from 03.2020 to 05.2022 (2 years 3 months)
Victoria Global Solutions, Lviv (Telecommunications and networking)

Handled customer inquiries regarding order status, providing prompt and accurate support.
Coordinated with internal teams by creating and managing support tickets to ensure efficient issue resolution.
Oversaw shipment operations using Shipdesk and Zendesk, maintaining accuracy and timely delivery updates.

Education

Lviv national medical university

Lviv
Secondary, from 2018 to 2025 (7 years)

Knowledge and skills

• Punctuality
• Time management
• Management of CRM
• Cold sales
• Communicability
• Processing hot applications
• Management of Jira
• Fast typing
• Multiple Language
• The first line of support
• Conducting online chats
• Jira
• Ability to work in multitasking mode
• Teamwork
• Analytical thinking
• Discipline
• Adaptability
• Honesty

Language proficiencies

• English — advanced
• Hindi — above average
• Ukrainian — beginner

Additional information

I am a medical student seeking to build professional independence while leveraging my strong multitasking and communication skills. I have experience managing multiple tasks simultaneously, including handling 4+ live chats at a time with efficiency and accuracy.

I possess a high typing speed (70+ WPM) and am proficient in rapid ticket creation and issue tracking using tools such as Jira, Slack, and Webim. I consistently maintain an average response time of 10–20 seconds and handle 100–150 tickets per day, demonstrating my ability to perform effectively in high-pressure environments.

I am highly adaptable and quick to respond to dynamic situations, with a strong ability to process large volumes of information efficiently. Additionally, I have excellent communication skills in English, Hindi, Tamil, and Malayalam, enabling me to effectively interact with a diverse customer base.