Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6567435/

Work experience

Operations Supervisor

from 08.2025 to now (9 months)
Teleperformance, Інші країни (IT)

• Delivered team support in high-pressure environments, ensuring smooth daily
operations and quick problem resolution.
• Provided coaching and guidance to team members, promoting teamwork and
service excellence.
• Handled challenging situations calmly and efficiently, maintaining a
professional and positive approach.
• Ensured adherence to safety procedures and company standards in daily
operations.
• Communicated effectively with team members and management to ensure
clear and consistent operations.

Customer support specialist

from 01.2022 to 07.2025 (3 years 7 months)
Teleperformance, Інші країни (IT)

• Provided professional and friendly customer service via phone and email,
ensuring high levels of satisfaction.
• Handled customer concerns with empathy and efficiency, even in high-pressure
situations.
• Maintained a calm and positive attitude while resolving issues and assisting
diverse customers.
• Assisted in onboarding and supporting new team members, promoting teamwork
and knowledge sharing.
• Maintained strong product knowledge to offer accurate information and build
customer trust.

Продавец- консультант

from 08.2019 to 09.2021 (2 years 2 months)
Zara, Інші країни (Роздрібна торгівля)

• Delivered high-quality face-to-face customer service in a fast-paced and
international retail environment.
• Assisted customers from diverse cultural backgrounds, adapting communication
style to different needs and expectations.
• Maintained a friendly, professional, and well-presented image at all times, even
during busy periods.
• Handled customer concerns and complaints calmly and efficiently, ensuring
positive outcomes.
• Worked closely with team members to maintain store standards and provide a
smooth and organised customer experience.
• Demonstrated strong attention to detail while managing multiple tasks
simultaneously in a dynamic environment

Education

Ягеллонский Университет

Международные отношения, Краков
Higher, from 2016 to 2019 (3 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Управління командою
• Неконфліктність
• Ведення CRM
• Time management
• Organizational skills

Language proficiencies

• English — above average
• Polish — advanced
• Ukrainian — fluent
• Portuguese — average

Additional information

ACHIEVEMENTS

Volunteer in Fundacja Współpracy Polsko Ukraińskiej "U-Work" (2017-12 -
2018-02)
As a volunteer, I helped organisation meetings and translate documents for
foreign guests