Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6570505/

Work experience

Customer support representative

from 07.2025 to 06.2026 (1 year)
NDA iGaming, Дистанційно (Фінанси, банки, страхування)

Worked for a high-revenue project with a large base of high-value customers, the majority of whom were VIP clients. Provided personalized and efficient support, handled payouts and customer verification processes, and resolved technical issues within the scope of my permissions and system access.

Workflow was in Jira, Zendesk, Sumsub, and partially with Customer.io to manage customer requests, verification processes, technical issues, and internal processes. Focused on maintaining a high level of service, particularly when supporting VIP and high-value customers.

Unfortunately, because of our government's hunt for people, I unexpectedly lost the opportunity to work my shifts for a couple of months.

Customer support representative

from 06.2023 to 07.2025 (2 years 2 months)
NDA iGaming, Дистанційно (Фінанси, банки, страхування)

Handling a high volume of high and low risk customer inquiries via chat and email, providing accurate information, resolving technical and other customer issues, and coordinating with other departments to ensure efficient problem resolution.

Technical support, customer support

from 09.2021 to 07.2022 (11 months)
Shift Arts, Удаленно (IT)

Worked on two projects at the same time, on both as technical support and community manager.
The work was with the Shopify platform, as well as in Discord, Telegram, Slack and several CRM systems

Technical support, customer support

from 01.2021 to 08.2021 (8 months)
ISP Status, Херсон (Telecommunications and networking)

Incoming and outgoing calls, technical and informational customer support, equipment and network status monitoring.

Sound engineer

from 10.2018 to 03.2020 (1 year 6 months)
КМ "Слон", Херсон (Events, show business.)

Rental and maintenance of sound and stage equipment, concerts and events.

Education

Херсонская ООШ №13

Херсон
Secondary, from 2003 to 2012 (9 years)

Knowledge and skills

• Пользователь ПК
• Программирование
• Programming
• Composure
• Hookahs
• Sushi

Language proficiencies

• Ukrainian — fluent
• English — advanced
• Japanese — beginner

Additional information

I am changing the field of activity, aimed at IT. Now I am actively learning courses in different directions, I want to learn a programming language, and break into game dev. I'm a quick learner, and love to develop myself.