Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6611581/

Work experience

Customer Care Representative, Quality Assurance Manager

from 06.2020 to 12.2020 (7 months)
American Beauty Products Brand AMG, Одеса (Услуги для населения и бизнеса)

* Providing a support to clients by phone or email
* Delivering the information about customers orders
* Dealing with complaints, dissatisfaction or frustration
* Following the established policies and procedures of the company represented processing changes or refunds etc.

Customer Care Representative

from 05.2014 to 01.2020 (5 years 9 months)
Princess Cruises, USA (Tourism)

•Engage guests personally with the goal of opening the conversation, creating customer profile and ensuring they feel welcome
•Delivering the highest level of customer service to all guests and providing a tailored experience based on their needs, educating them about the products we offer and answering questions they may have
•Maximize sales through excellent customer service and product knowledge
•Working closely with other employees for ensuring smooth transitions for customers, holding weekly meetings with the team

Got promoted to the Assistant Manager role since 2018.

Education

Измаильский Государственный Гуманитарный Университет

Экономический факультет, Менеджмент Туризма и Гостиничного бизнеса., Ізмаїл
Higher, from 2004 to 2008 (4 years)

Knowledge and skills

• MS Excel
• Adobe Photoshop
• Adobe Lightroom
• CRM
• MS Word
• Фотография
• Adobe Premiere Pro
• Ретуширование
• Google Docs
• Google
• Видеомонтаж
• Adobe
• Бесконфликтность
• Прямые продажи
• Работа с возражениями

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Bulgarian — advanced