Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6654862

Work experience

Customer support

from 10.2021 to 02.2022 (4 months)
lifecell, Kyiv (Telecommunications and networking)

-Provided primary customer support to internal and external customers
-Maintained customer satisfaction with forward thinking strategies focussed on addressing customer needs and resolving concerns.
-Answered product and service questions, suggesting other offerings to attract potential customers.
-Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
-Offered advice and assistance to customers, paying attention to special needs.

English teacher

from 09.2018 to 05.2020 (1 year 8 months)
SpeakUp School, Kyiv (Education and science)

-Developed a setting where students felt comfortable asking questions and expressing themselves, as well as by building their confidence and reassuring them of their potential.
-Provided lessons best suited to my students' individual needs.

Customer support representative

from 04.2018 to 08.2018 (4 months)
Getsix, Kyiv (IT)

-Kept records of customer interactions, process customer accounts and file documents.
-Followed up with customer complaints and communication procedures, guidelines and policies.
-Handled customer complaints, provide appropriate solutions and give alternatives to client to make things easy for them.
- Followed up with customer complaints and communication procedures, guidelines and policies.

Education

Kyiv Medical University of UAFM

General Medicine, Kyiv
Higher, from 2017 to 2024 (7 years)

Knowledge and skills

Language proficiencies

English — fluent

Additional information

good listening skills with both old and young customers, good relationship with customers, team leader and team player, computer literate, social and outgoing with customers, about 3 years experience teaching English for a company and private tutoring, and customer support.