Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6654862/

Work experience

Customer support representative

from 11.2023 to 01.2025 (1 year 3 months)
Teleperformance Lisbon, Remote (IT)

-Managed an average of phone calls, 20+ emails, and 15+ live chat messages per day, ensuring timely and effective customer support.
-Collaborated with 6+ departments (Sales, Dealer Support, Applications Engineering, Marketing, Service, and Repair) to resolve complex cases, leading to a 30% faster resolution rate for escalated issues.
-Resolved 90%+ of technical support issues on the first interaction, reducing follow-up inquiries.

Customer support

from 10.2021 to 02.2022 (5 months)
lifecell, Kyiv (Telecommunications and networking)

-Provided primary customer support to internal and external customers
-Maintained customer satisfaction with forward thinking strategies focussed on addressing customer needs and resolving concerns.
-Answered product and service questions, suggesting other offerings to attract potential customers.
-Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
-Offered advice and assistance to customers, paying attention to special needs.

English teacher

from 09.2018 to 05.2020 (1 year 9 months)
SpeakUp School, Kyiv (Education and science)

-Developed a setting where students felt comfortable asking questions and expressing themselves, as well as by building their confidence and reassuring them of their potential.
-Provided lessons best suited to my students' individual needs.

Customer support representative

from 04.2018 to 08.2018 (5 months)
Getsix, Kyiv (IT)

-Kept records of customer interactions, process customer accounts and file documents.
-Followed up with customer complaints and communication procedures, guidelines and policies.
-Handled customer complaints, provide appropriate solutions and give alternatives to client to make things easy for them.
- Followed up with customer complaints and communication procedures, guidelines and policies.

Education

Kyiv Medical University of UAFM

General Medicine, Kyiv
Higher, from 2017 to 2024 (7 years)

Knowledge and skills

• Zoom
• Spreadsheet
• Fluency in written and spoken English
• Management of CRM
• Ability to work in multitasking mode
• Communicability
• Documentation management
• Adaptability
• Team management
• Organizedness

Language proficiencies

English — fluent

Additional information

I am a detailed oriented, outgoing, and results-driven communicator who thrives on building relationships.