Contact information

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Work experience

Data base administrator

from 08.2024 to 09.2026 (2 years 2 months)
Alexander + Roberts, Kyiv (Tourism)

• Create and update tour listings within the CRM and admin systems to ensure products are correctly displayed and bookable for end users.

• Maintain and adjust product information including pricing, images, descriptions, and operational details on the website via the admin panel.

• Analyze and structure tour products based on existing itineraries and contracts provided by Product Managers from different countries, ensuring accurate representation in the company CRM system and mobile application for travelers.

• Inserting new records (e.g., adding new travel packages)

• Update and correct product data in coordination with the Reservations team to ensure accuracy across booking systems.

• Creating and modifying database structures (e.g., tables, views)

• Designing and maintaining tourism-related databases

• Conduct research to gather necessary information for product creation, updates, and optimization.

• Coordinating with teams to define data requirements

• Supporting integrations between platforms

Online Content Manager

from 07.2021 to 12.2021 (6 months)
SolidBrain, Kyiv (IT)

Added web content in the Magento and Akeneo programs.
Analyzed customer requirements and planned and executed project web content.
Coordinated with managers and clients and transformed requirements into functional designs of products.
Daily working with in-house developers, designers and marketing.
Editing and proofreading site content.

Data entry specialist/ специалист по вводу данных

from 11.2017 to now (8 years 11 months)
ESP Data Solutions, Inc., Kyiv (Data Solutions)

- Internet research of following sites to find vehicles specifications and features (data)
- Entering 500-1000+ records per day
- handling large amounts of data
- Accurat data input and manipulation in Excel spreadsheets
- Analysis of the database and proposals for vehicles categories - Locate and correct data entry errors
- Creating reports for management

Development Manager

from 07.2015 to 07.2017 (2 years)
'' Oak treeCare" , " Pingu 's English " educational company, Beijing (educational company/ образование)

Areas of expertise include:
Supervising students progress in acquiring skills
Planning tests and assessment methods for checking students’ skills
Developing innovative teaching strategies including collaborative learning and active use of current technology
Creating a full curriculum according to state standards
Maintaining positive student-teachers relationship and cooperated with parents on a daily basis

Retail and Wholesales manager in perfumery

from 07.2009 to 07.2012 (3 years)
LLC «Tamora», Dnipro (Retail and Wholesales)

Areas of expertise include:
Answered customer questions regarding store merchandise, department information and pricing
Led merchandise selection, pricing, planning and marketing
Negotiated prices, discounts terms and all transportation arrangements for merchandise

Sales representative wholesale and retail trade in perfumery

from 02.2007 to 04.2009 (2 years 3 months)
LLC "Dellas", Dnipro (wholesale and retail trade in perfumery)

Areas of expertise include:
Partner with the Perfumery Sales Manager to ensure proper presentation, organization, storing, and replenishment of stock
Provide customer feedback to the Perfumery Sales Manager, to ensure we continue to meet customer expectations
Attract new customers and retain existing ones
Traking, ageing, monitoring of invoices and receivables

Travel Agent Supervisor

from 03.2006 to 01.2007 (11 months)
LLC "Dellas", Dnipro/Kiev (Tourism)

Managed 10 agents to ensure they properly handled client requests and fulfilled their duties as expected
Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems
Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.

Travel Consultant

from 01.2003 to 02.2006 (3 years 2 months)
LLC «Dellas», Dnipro (Tourism)

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations
Develop client intake forms and interview processes that enhance the ability to understand client requirements
Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients and average of 25 percent per trip

Education

Kyiv Slavonic University

Bachelor's degree management of tourism, Kyiv
Higher, from 2003 to 2008 (5 years)

Bachelor's degree management of tourism

Language proficiencies

• Ukrainian — fluent
• English — above average