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Work experience

Document Center Clerk

from 11.2022 to 12.2023 (1 year 1 month)
BoyneClarke LLP (Сanada), Київ (Юриспруденція)

• Performs quality analysis on incoming and outgoing confidential firm communications ensuring readability and accessibility
• Prioritises, organises, and prepares files for internal distribution; performs archival responsibilities as needed
• Facilitates clear communications with lawyers and assistants regarding complex documentation and projects

Customer Support Representative

from 11.2021 to 10.2022 (11 months)
TNT Ukraine, Київ (IT)

•Liaised with customers on the status of their parcels and solved customer issues
•Developed a comprehensive understanding of global tracking and delivery systems
•Communicated with agents, customs personnel, and customers to find solutions for complex issues
•Ensured a high standard of customer support for all clients

Trace manager

from 10.2017 to 10.2021 (4 years)
FedEx (ELIN), Київ (Транспорт, логістика)

•Solved issues related to sending and delivery of parcels
•Communicated with agents, customs personnel, and customers around the world
•Prepared customs documents for shipping and receiving
•Helped generate clearance documents and translations for customs examination
•Assisted with the training and retention of new colleagues in trace management

Manager of Education and Training

from 06.2017 to 10.2017 (4 months)
IT Step Academy, Київ (Освіта, наука)

•Prepared accessible communications for students, parents, and internal colleagues
•Created a comprehensive schedule for incoming students and assisted with various administrative responsibilities
•Coordinated the search and trained the Summer 2017 IT School Camp team

Education

НУБіП

Гуманітарно - педагогічний факультет/ Викладач англійської мови в молодшій школі, Київ
Higher, from 2011 to 2015 (4 years)

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Здатність до навчання
• Організованість
• Викладання
• Забезпечення життєдіяльності офісу
• Оптимізація роботи
• Проведення трененгів
• Комунікабельність

Language proficiencies

English — above average