Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6696647/

Work experience

Customer care specialist

from 01.2021 to now (5 years 10 months)
Nextiva, Київ (IT)

Manage contract creation and amendment processes in cooperation with Legal and Retention teams. Coordinate customer agreement documentation, ensuring timely completion and execution. Process customer account adjustments, including discounts, credits, and retention-related offers. Collaborate cross-functionally with multiple departments to support customer retention initiatives. Provide training and knowledge transfer to team members on new processes and responsibilities. Support operational changes and assist colleagues during workflow transitions and team restructuring. Ensure accuracy and compliance of customer documentation and internal records.

Customer Relations Manager

from 10.2016 to 10.2020 (4 years)
Zulekha Hospitals LLC, Дистанційно (Медицина, охорона здоров'я, аптеки)

Working mainly with UAE nationals in hospital’s fast track service,
building long term relationships with patients, dealing with insurances
and payments, coordinating patients with doctors, pharmacy, lab and
other facilities of the hospital to optimize the time spent by them in the
hospital and make sure patients get the best care.

Sales and Marketing Manager

from 01.2014 to 09.2015 (1 year 9 months)
Escena fashion boutique, Київ (Роздрібна торгівля)

Overall responsibility for brand management and corporate identity.
Planned and implemented promotional campaigns (Mailchimp, Buffer,
Hootsuite, SEO). Overseeing the company’s marketing budget.
Attracted new customers through lead generation campaigns. Created
marketing strategy and loyalty program for customer retention. Was
responsible for company’s content marketing (Copywriting, Wordpress).

Editor-coordinator of Online Projects, Training Coordinator

from 04.2006 to 12.2013 (7 years 9 months)
Mobrio Ltd., Київ (ЗМІ, медіа)

Wrote and edited articles on politics and world news, creative writing.
Managed and updated company’s site. Hired and coached new team
members, created company’s moderation policy and KPIs, was responsible
for quality assurance. Developed and successfully implemented training
programs for the team. Created the company’s culture and traditions. I am
very proud that only two people left the company in almost 8 years.

Personal Assistant of CEO

from 07.2001 to 07.2006 (5 years)
Aspekt-Poligraf Ent., Ніжин (Видавництво, поліграфія)

Monitoring and responding to emails, answering calls and liaising
with clients/suppliers. Diary management. Planned and organized
meetings and events, conducted researches. Successful implementation
and management of filing and office systems. Translated all the
company's documentation. Organized all travels for the employees
of the company.

Education

Kyiv National Economic University

Marketing and Management, Київ
Higher, from 2007 to 2009 (2 years)

Nizhyn State Pedagogical University

Foreign Languages, Ніжин
Higher, from 1999 to 2004 (5 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Operational management
• Contract management
• Customer Operations
• Process Improvement
• Cross-functional collaboration
• Training and knowledge management
• Onboarding and Upskilling
• Problem solving
• Time management
• Attention to detail
• SalesForce CRM
• DocuSign

Language proficiencies

• English — advanced
• German — average
• Ukrainian — fluent

Additional information

Iryna Doroshenko

DOB: 18.02.1982
Email: [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Experience: Zulekha Hospitals LLC Oct 2016-
Sharjah, UAE Oct 2020

Customer Relations Manager
Working mainly with UAE nationals in hospital’s fast track service,
building long term relationships with patients, dealing with insurances
and payments, coordinating patients with doctors, pharmacy, lab and
other facilities of the hospital to optimize the time spent by them in the
hospital and make sure patients get the best care.

Escena fashion boutique Jan 2014-
Kyiv, Ukraine Sept 2016

Sales and Marketing Manager
Overall responsibility for brand management and corporate identity.
Planned and implemented promotional campaigns (Mailchimp, Buffer,
Hootsuite, SEO). Overseeing the company’s marketing budget.
Attracted new customers through lead generation campaigns. Created
marketing strategy and loyalty program for customer retention. Was
responsible for company’s content marketing (Copywriting, Wordpress).

Sky News Corp. Apr 2006-
Kyiv, Ukraine Dec 2013

Editor-coordinator of Online Projects, Training Director
Wrote and edited articles on politics and world news, creative writing.
Managed and updated company’s site. Hired and coached new team
members, created company’s moderation policy and KPIs, was responsible
for quality assurance. Developed and successfully implemented training
programs for the team. Created the company’s culture and traditions. I am
very proud that only two people left the company in almost 8 years.
Aspekt-Poligraf Ent. July 2001-
Nizhyn, Ukraine Apr 2006

Personal Assistant of CEO
Monitoring and responding to emails, answering calls and liaising
with clients/suppliers. Diary management. Planned and organized
meetings and events, conducted researches. Successful implementation
and management of filing and office systems. Translated all the
company's documentation. Organized all travels for the employees
of the company.

Education: Institution of Advanced Training for the TV, Nov 2014-
Broadcasting and Mass Media Employees May 2015

Kyiv National Economic University Sept 2007-
Major: Marketing Oct 2009
Minor: Management
Master’s Degree

Nizhyn State Pedagogical University Sept 1999-
Major: English linguistics June 2004
Minor: Psychology
Master’s Degree
Diploma with Honors

Languages spoken: English – fluent speaking and writing, Russian, Ukrainian – native
speaker, German – good working proficiency