Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6726948/

Work experience

Sales Representative

from 08.2022 to 12.2022 (5 months)
Musk Construction, Remote (Construction, architecture, interior design)

-Effectively communicated customer needs to the engineering team, resulting in 98% of projects meeting customer requirements.
-Maintained accurate and up-to-date records in the CRM, ensuring customer profiles were completed in line with internal guidelines.
-Ensured commercial and residential proposals were prepared on time and in accordance with specifications.
-Provided feedback on events, innovations, and customer insights, contributing to improvements in the company’s image and service delivery.
-Conducted 150+ phone and video consultations, clearly explaining pricing, services, and available procedures to consistently maximize customer satisfaction.

Support specialist

from 10.2021 to 12.2021 (3 months)
Vinted, Remote (Retail)

-Provided customer support to website users, assisting with inquiries, issues, and general navigation.
-Offered alternative solutions to dissatisfied customers within an average response time of 11 minutes, contributing to improved client retention.
-Maintained a positive, empathetic, and professional attitude in all customer interactions.
-Accurately documented customer interactions, transactions, feedback, and complaints to ensure proper follow-up and resolution.

Support specialist

from 08.2021 to now (4 years 11 months)
Clicktrip, Kyiv (Tourism)

-Processed 20,000+ reservation requests via email and central reservation systems, significantly contributing to high customer satisfaction.
-Implemented an automated email confirmation system for 16,000+ customers, improving clarity and overall customer experience.
-Ensured accurate communication of reservation details to front desk teams, reducing guest waiting times and improving operational efficiency.
-Managed personalized itineraries for 1,000+ clients annually, delivering tailored experiences that consistently exceeded expectations.

Education

Uzhhorod National University

Medicine and Surgery, Uzhhorod
Higher, from 2020 to 2023 (3 years)

Bowen univerisity

Anatomy, osun
Higher, from 2015 to 2018 (3 years)

BSc (Hons) Second class (Upper Division) Anatomy.

Bowen univerisity

Bachelors degree in Human Anatomy, iwo
Higher, from 2014 to 2018 (4 years)

Second Class Upper division honour

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Adobe Photoshop
• Adobe

Language proficiencies

English — advanced

References

Alireza Farokhiyan

Alireza Farokhiyan

Director of Operations, Clicktrip

Additional information

a)Excellent written and verbal communication skills with a reasoning ability to explain and pitch ideas.
b)Ability to perform multiple tasks concurrently while meeting quality objectives.
c)Detail orientated and can learn quickly
d)Team player with the confidence to take the lead and guide other employees when necessary.
e)Performs self-check of work and coordinates independent quality control.