Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/6747835/

Work experience

Customer Support Agent

from 07.2023 to 12.2024 (1 year 6 months)
Deymar Insurance Agency, Дистанційно (Фінанси, банки, страхування)

In this position, I had a wide range of responsibilities, with my primary duty being assisting clients with auto, renters, homeowners, and commercial auto insurance via phone and email.

Customer Support Agent

from 10.2022 to 07.2023 (10 months)
Home Alliance, Дистанційно (Послуги для населення та бізнесу)

In this position, my main responsibility was making appointments for customers in the United States to repair their home appliances, HVAC, and electrical systems. This involved taking inbound and making outbound calls, collecting customer information, and communicating with various company departments.

Truck Dispatcher

from 12.2021 to 09.2022 (10 months)
Exclusive Transportation, Суми (Транспорт, логістика)

In this position I worked in the expedited department of the company and was tasked with booking cargo for sprinter vans and box trucks that needed to be transported in the United States. This involved communicating with both truck drivers and freight brokers to coordinate the transportation of loads and negotiating rates with both.

Customer Support Representative

from 03.2021 to 12.2021 (10 months)
Global Bilgi, Sumy (Телекомунікації, зв'язок)

In this position I was mainly responsible for providing English, Ukrainian and Russian speaking customers with information on the services of a Ukrainian telecommunication company called Lifecell via inbound and sometimes outbound calls.

My other responsibilities were handling complaints, helping customers troubleshoot some of the issues they encountered with the company's services, presenting new cell phone plans and products, creating trouble tickets, following up on them, and giving customers information on their billing history.

Education

Oleksandr Dovzhenko Hlukhiv National Pedagogical University

Physical Education and Sport, Глухів
Higher, from 2013 to 2018 (5 years)

The Faculty of Physical Education and Sport at the stated university provides training for futurePhysical Education professionals and coaches.

Knowledge and skills

• Дисциплінованість
• Працьовитість
• Організованість
• Цілеспрямованість
• Здатність до навчання
• Комунікабельність
• Стресостійкість

Language proficiencies

• Ukrainian — fluent
• English — fluent
• German — average
• Spanish — beginner

Additional information

In my free time, I enjoy reading books, watching educational videos on various topics, working out, and learning foreign languages.

Learning foreign languages is my greatest passion. I am currently focusing on learning Spanish and improving my German in order to work with German- and Spanish-speaking clients.

I am an open-minded, disciplined, and persevering person, which makes me a good fit for companies where continuous learning and self-improvement are highly valued.