Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/6766043/

Work experience

Receptionist

from 06.2025 to 11.2025 (6 months)
Valdys Hotel & Thalasso, Інші країни (Туризм)

- Handling check-in and check-out:
- Managing e-mail, phone and in-person inquiries;
- Preparing bookings and reservations;
- Processing customer payments and invoices;
- Performing light bookkeeping and financial record-keeping.

Complaints Manager

from 05.2021 to 05.2024 (3 years)
Aktiia, Neuchâtel, Switzerland (Медицина, охорона здоров'я, аптеки)

- Managing technical complaints in Jira in accordance with the quality and regulatory requirements.
- Analysing and reporting product malfunctions;
- Updating internal databases with information about
technical issues and useful discussions with customers;
- Sharing feature requests and effective workarounds with
team members;
- Gathering customer feedback and share with
Engineering, Product, Sales and Marketing teams;
- Assisting in training junior Customer Support agents;
- Responding to customer queries and managing their requests through Freshdesk, Back Office Tool, Woo Commerce;
- Processing refunds through Stripe and Klarna;
- Identifying customer needs and helping them use
specific features;
- Monitoring customer complaints on social media to provide assistance;
- Informing customers about new features and
functionalities;
- Following up with customers to ensure their technical
issues are resolved;
- Supporting Customer Support Manger in defining
procedures, policies and standards.

Part-time translator

from 09.2020 to 05.2021 (9 months)
Lingvo-Ukraine Translation Agency, Київ (Послуги для населення та бізнесу)

- Providing quality written translations of documents and publications from Ukrainian to English and French.
- Proofreading final drafts to check spelling, grammar, punctuation, formatting, and consistency.
- Collaborating with other linguists on projects requiring multiple languages.
- Collaborating with international teams to ensure accuracy of translations.
- Providing feedback on machine-generated translations for improved accuracy and efficiency.

Сustomer Assistant

from 09.2016 to 08.2020 (4 years)
National Organ and Chamber Music Hall of Ukraine, Київ (Шоу-бізнес, мистецтво, культура)

- Providing customer service via phone, e-mail, and in person.
- Managing ticket bookings and cancellations.
- Editing and translating concert programs.
- Translating and posting marketing materials on social media.
- Attending staff meetings to discuss strategies for improving customer service performance.
- Assisting in organizing international events and festivals.

Education

Rennes 2 University

Celtic Languages, Інші країни
Higher, from 2023 to 2025 (2 years)

A master's degree in Celtic Languages (Breton and Irish), including a year at the University of Aberystwyth, Wales (UK).

Maynooth University, Ireland

Celtic languages, literature and linguistics, Maynooth
Unfinished higher, from 2022 to 2023 (1 year)

I spent the final year of my undergraduate program at Maynooth University (Ireland), where I had a chance to study Irish language and literature.

University of Rennes 2

Celtic languages and literature (Breton and Irish), Rennes
Higher, from 2020 to 2023 (3 years)

Kyiv National Linguistic Institute

French Language and Literature, Kyiv
Higher, from 2016 to 2020 (4 years)

Additional education and certificates

University of Caen-Normandy, France

Internship from 2019-2020.

Institut Français d'Ukraine

Language certificate DELF B2 obtained in 2016.

Knowledge and skills

• English
• French
• Translation
• Freshdesk
• WooCommerce
• Klarna
• Stripe
• Back Office Tool
• NetSuite
• Jira
• Complaints management
• Technical support for users
• Customer Support
• Staff training

Language proficiencies

• English — advanced
• French — advanced
• Ukrainian — fluent
• Irish — average

Additional information

I’m a multilingual customer support professional with substantial experience in diagnosing, troubleshooting, and resolving technical issues. With a meticulous approach and strong skills in various support software and tools, I deliver efficient, accurate solutions to technical problems. I am dedicated to leveraging excellent communication, interpersonal, and organizational skills to drive task completion and customer satisfaction.

Backed by a master’s degree in linguistics, I’ve had the opportunity to live and study in Ireland, Wales, and France: experiences that have shaped my ability to support international customers, both English- and French-speaking, remotely and in person.

At Aktiia, a Swiss MedTech startup, I managed an international support team helping users navigate technical challenges, improve their experience, and stay engaged with our product. I collaborated closely with product, engineering, and clinical teams to resolve complex issues, streamline internal processes, and create scalable support systems, including knowledge bases, onboarding materials, and workflow documentation.

Most recently, I worked as a Front Desk Receptionist, managing phone and in-person inquiries, handling bookings and reservations, processing customer payments and invoices, managing company accounts, and performing light bookkeeping and financial record-keeping.

I’m now seeking a remote role in customer support or operations where I can combine my language skills, international experience, and structured approach to deliver clear, empathetic, and reliable customer service.