Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6836960/

Work experience

Community manager | Shiller in iGaming Chats

from 10.2024 to 04.2025 (6 months)
iGaming (NDA), Дистанційно (Маркетинг, реклама, PR)

Promoted the brand in iGaming platform chats, creating a positive image. Countered negativity by posing as a real player to neutralize complaints and maintain trust in the platform. Actively participated in discussions to boost user engagement. Suggested ideas for improving community interaction, content, and user experience.

Support / Moderator

from 06.2024 to 12.2024 (6 months)
GameFi project (NDA), Дистанційно (IT)

Delivered exceptional customer support and moderation for a cutting-edge GameFi project in the blockchain gaming space.
Proactively detected and mitigated fraudulent activities, ensuring a secure and fair play-to-earn environment while promptly addressing player inquiries.
Collaborated with cross-functional teams to strengthen platform security, optimize smart contract interactions, and enhance user engagement, driving higher satisfaction and retention in a dynamic Web3 gaming ecosystem.

Customer Support Manager

from 02.2021 to 06.2022 (1 year 4 months)
Crypto Exchange (NDA), Інші країни (IT)

Jira/Confluence/ZenDesk

Oversaw customer support operations using Jira, Confluence, and ZenDesk, processing tickets and resolving transaction issues.
Coordinated with technical support and development teams to address system challenges and improve functionality.
Trained new hires on support protocols and monitored site security to prevent fraud.
Ensured continuous system performance and delivered solutions to enhance user experience.

Front-end / Web Developer

from 03.2020 to 10.2020 (7 months)
Upwork, Винница (Freelance)

Education

ВТЕК КНТЕУ

Підприємництво, торгівля та біржова діяльність, Винница
Specialized secondary, from 2016 to 2019 (3 years)

Knowledge and skills

• CSS
• Content management
• Design
• Final Cut
• Marketing
• Wix
• Layout
• Cutting fabric
• Scratch
• Facebook Ads Manager
• Адаптивність
• Аналіз CPA
• Аналіз CTR
• Уміння аналізувати
• Контроль ROI
• Google Ads

Language proficiencies

• Ukrainian — fluent
• Russian — advanced
• English — average