Contact information

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Work experience

Affiliate manager

from 11.2023 to 04.2025 (1 year 5 months)
NDA, Дистанційно (Маркетинг, реклама, PR)

Affiliate Manager – Brazil Market (Influencers & Streamers)
Managed affiliate partnerships with influencers and streamers (YouTube, Twitch, TikTok) for online casino brands in Brazil. Focused on acquisition via CPA and hybrid models, campaign localization, performance tracking, and content complianc

Customer support representative

from 12.2021 to 04.2023 (1 year 4 months)
CopaGolBet, Remote (Telecommunications and networking)

Customer Support via Live-Chat responding promptly to player queries, providing assistance regarding games, markets, transactions and technical problems, ensuring that interactions are friendly and professional, as well as assisting in problem solving and providing relevant information, creating a positive and reliable user experience.

Sales manager support

from 11.2020 to 08.2021 (9 months)
Maxigroup International, kiev (Finance, banking, and insurance)

Supporting clients by phone and chat about the financial market and investment packages.

Executive Secretary

from 03.2020 to 11.2020 (8 months)
Agrostar 2013, Kyiv (Agriculture, agribusiness)

Assisting in a variety of administrative and operational tasks and External Relations interacting with clients, suppliers, partners and other external parties on behalf of the executive, representing the company, Coordinating business travel, including booking airline tickets, hotels and itineraries.

Entrepreneur

from 02.2012 to 11.2019 (7 years 9 months)
Self-Employed, China (Hotel and restaurant industry)

Managing a Brazilian restaurant and working with imports and exports from China to the Latin wholesale market.

Education

Міжнародний економіко-гуманітарний університет

Історико-філологічний ,вчитель, Рівне
Higher, from 2007 to 2012 (4 years 10 months)

Денна форма навчання (бакалавр )

Knowledge and skills

• MS Office
• Work with clients
• Teamwork
• Zoho CRM
• Operational CRM
• Empathic
• Stress resistance
• Responsibility
• Pas
• Patience
• Ability to quickly learn new information
• Communicability
• Conflict-free

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — above average
• Portuguese — above average

Additional information

Responsible, diligent, decent, resilient, patient, hardworking at all times, with solid experience in customer relations for seven years working and studying in Asia. For the last 5 years I have used all this experience in remote formats focusing not only on support but also on an excellent customer experience.