Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6864024/

Work experience

Career break

from 06.2025 to 04.2026 (11 months)
Medical treatment and recovery

Support specialist

from 03.2021 to 06.2025 (4 years 4 months)
Zone3000, IT company, Дніпро (IT)

Responsibilities:

- Communicated with customers and provided technical support for SSL and hosting products.
- Assisted customers with product setup, troubleshooting, and issue resolution.
- Maintained a customer-focused approach while handling requests in a timely and professional manner.

Achievements:

- Worked in the SSL department for 3.5 years and in the Hosting department for 6 months.
- Consistently demonstrated strong performance through continuous improvement of technical knowledge and customer support skills.
- Recognized for a friendly and professional attitude, clear English communication, strong time management, and goal-oriented approach.
- Participated in professional development trainings focused on time management, customer service, and English improvement, including grammar classes and speaking clubs.

Team Coordination Experience | June 2022 – June 2023

Alongside my primary responsibilities, I took on coordination duties for a team of employees, helping ensure smooth day-to-day operations and resolving organizational and technical issues. I coordinated work-related processes, assisted employees with technical equipment and access, and made sure they had the necessary resources to perform their tasks effectively.

I regularly communicated with company management via video calls in English regarding operational matters, team coordination, and new initiatives. This experience strengthened my organizational, communication, and problem-solving skills, as well as my ability to coordinate multiple tasks and keep processes running efficiently.

Education

НТУ "Днепровская Политехника"

Інформаційні технології (122), Дніпро
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• C++
• C#
• Java
• Python
• Організованість
• Здатність до навчання
• Відповідальність
• Доброзичливість

Language proficiencies

• English — above average
• Ukrainian — fluent