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Work experience

Career break

from 06.2025 to 04.2026 (11 months)
Medical treatment and recovery

Support specialist

from 03.2021 to 06.2025 (4 years 4 months)
Zone3000, IT company, Дніпро (IT)

Responsibilities:

- Communicated with customers and provided technical support for SSL and hosting products.
- Assisted customers with product setup, troubleshooting, and issue resolution.
- Maintained a customer-focused approach while handling requests in a timely and professional manner.

Achievements:

- Worked in the SSL department for 3.5 years and in the Hosting department for 6 months.
- Consistently demonstrated strong performance through continuous improvement of technical knowledge and customer support skills.
- Recognized for a friendly and professional attitude, clear English communication, strong time management, and goal-oriented approach.
- Participated in professional development trainings focused on time management, customer service, and English improvement, including grammar classes and speaking clubs.

Education

НТУ "Днепровская Политехника"

Інформаційні технології (122), Дніпро
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• C++
• C#
• Java
• Python
• Організованість
• Здатність до навчання
• Відповідальність
• Доброзичливість

Language proficiencies

• English — above average
• Ukrainian — fluent