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Work experience

Project assistant

from 09.2017 to 03.2018 (7 months)
Council Europe Office in Ukraine, Kyiv (Неприбуткові, благодійні та громадські організації)

Accompaning of the project, working out tender tasks for local stakeholders, control of tenderees' reports

Relationship Manager

from 01.2005 to 01.2017 (12 years)
UniCredit Bank, Київ (Banking and Finance)

Acquisition and retaining of International customers with good portfolio

Import manager

from 05.1997 to 09.2000 (3 years 5 months)
Italian Centre of furniture and design, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Fulfilment of orders from manufactures. Following transport logistics

Education

1) National State University of Kyiv; 2) National Technical University of Ukraine

Roman German Philology - interpreter of English, Spanish, Italian; Economics&Management, Київ
Higher, from 1986 to 1993 (7 years)

1) Knoledge of interpretation and translation;
2) Magister with the thesis on Market research.

Knowledge and skills

• Diplomatic and professional treating of a customer
• Чесність
• Комунікабельність
• Здатність до навчання
• Активний продаж
• Прямий продаж
• Робота із запереченнями
• Ведення CRM
• Продаж банківських продуктів
• FMCG-продаж
• Продаж B2B
• 1С:Підприємство
• Продаж B2C

Language proficiencies

• English — advanced
• Italian — advanced
• Spanish — above average

Additional information

Working experience in the fields of a) Import of Italian furniture - 3 years,
b) Sales of FMCG - 2 years,
c) Relations with corporate international customers within Intnational bank - 12 years